Customer Service Rep - International & Domestic

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Bradley is a leader in commercial washrooms and safety solutions. Celebrating over 100 years in business, we take pride in our work as a US manufacturer. With a culture focused on innovation, quality, and family, you will know your colleagues on a first-name basis in a friendly yet professional environment where your voice matters.

Here’s why you’ll love working at Bradley:

• Join a company where you'll meet passionate colleagues and partners from diverse backgrounds and experiences.

• Benefit from work schedules that fully support your work/life balance.

• Receive a competitive salary and a comprehensive benefits package, including medical, dental, life insurance, and a 401(k) with company match, among other perks.

Answer questions on products, pricing, and the parameters of doing business with Bradley; point of contact for international customers, distributors, and representatives. Review customer requests for quotes and process orders.  Promote the company and products to all external contacts.

You will:

• Assist international customers with product inquiries, pricing, and lead time questions, and other general inquiries.

• Provide support to international representative firms, wholesalers, and distributors.  Assist with quotes, order processing, freight estimates, expedites and other requests.

• Review requests for quotes and any related drawings. Work with International Sales Managers, estimating team and/or engineering team on product specifications.  Follow standard pricing guidelines.

• Work with freight forwarders and carriers to obtain freight related costs for quotes when requested. 

• Provide air and ocean freight quotes to customers when requested.

• Review and/or create documentation required for international orders.  Maintain a working knowledge of country specific requirements.

• Respond to inquiries from the International Website.  Refer leads to appropriate manager, representative or distributor.  Process requests for literature and samples.

• Participate in conference calls with international customers and International Sales Managers several times per month.

• Coordinate on labeling, special packaging and other requirements with manufacturing and shipping.

• Trace lost merchandise through freight company or freight forwarder, and work with freight coordinator on any lost or damaged products. Assist customers with RMAs and replacement orders.

You have:

• College Degree or Associate degree in International Business preferred or related equivalent business experience.

• 1 to 3 years’ experience in international sales or customer service required.

• Must have outstanding international customer relationship skills and a good working knowledge of international document requirements.

• Experience working with forwarders is required.

• Foreign Language, preferably Spanish preferred.

Before joining our team, you must successfully complete pre-employment screenings. These include:

• Background Check: A comprehensive review of any relevant educational credentials, criminal records, and social security validation ensuring alignment with company standards and regulations

• Drug Screen: Testing for controlled substances to maintain a safe and productive work environment.

• Physical Examination: Verification of physical fitness to perform job responsibilities safely and effectively.

Completion of these requirements is necessary for finalizing employment offers and ensuring compliance with company policies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilitie