Director, Technical Programs

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This role provides strategic leadership and execution oversight across the technical and operational programs supporting PayPal Complete Payments (PPCP). You will guide complex, cross-functional initiatives by aligning engineering workstreams with product priorities and business objectives. The Director drives clarity across programs, ensures strong governance practices, and delivers consistent visibility to senior leadership. Partnering closely with Product, Engineering, Design, Architecture, Operations, and external stakeholders, you will lead milestone and risk management, streamline processes, and evolve delivery frameworks that enable quality, velocity, and scalability. You will also champion the integration of AI-driven practices into program and portfolio execution.

Job Description:

Essential Responsibilities:

• Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers.
• Develop and implement the strategic vision for engineering operational programs.
• Oversee the planning and execution of engineering programs.
• Ensure alignment of engineering programs with business goals.
• Manage and mentor program managers and engineering teams.
• Monitor program performance and drive continuous improvement.
• Communicate program status and strategic initiatives to executive leadership.
• Manage program budgets and financials.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Proven ability to manage large, complex engineering programs.

Additional Responsibilities & Preferred Qualifications:

Additional Responsibilities

• Provide program leadership and oversight across strategic initiatives supporting PPCP, ensuring delivery aligns with engineering, product, and business goals.

• Implement and evolve governance, reporting, and delivery frameworks that improve execution consistency, visibility, and communication.

• Partner with Product Management, Engineering, Architecture, Design, Operations, and business stakeholders to define roadmaps, scope, and priorities.

• Lead program execution including milestone management, risk and issue remediation, dependency tracking, and cross-functional coordination.

• Hire, mentor, and develop a high-performing team of program managers while building trusted relationships ac