Senior Director, of Sales & Marketing Medical Service & Repair

Working Location: PENNSYLVANIA, CENTER VALLEY; MASSACHUSETTS, WESTBOROUGH 

Workplace Flexibility: Hybrid

 

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​

​

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

​

Our five Core Values empower us to achieve Our Purpose: 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

 

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The Senior Director of Sales & Marketing, Service & Repair owns the regional topline and commercial performance for the Service & Repair business, with full lifecycle revenue accountability across attachment, renewal, and upgrade cycles. This role leads the regional Service Sales organization and Product Managers to execute global Service strategies, drive profitable coverage expansion, and ensure competitive performance against ISO/third-party alternatives. In addition to direct selling accountability, this role is also critical to driving execution through hybrid sellers from Capital Product Business Units.

Job Duties

Primary Scope

• Regional Service & Repair commercial execution
• Lifecycle revenue ownership (attach, renewal, upgrade)
• Localized deployment of global strategies, pricing, and portfolio
• ISO/third-party competitive defense and market feedback
• Sales enablement and performance management
• Collaboration with Service Operations & Repair organizations
• Regional marketing execution (not brand creation)
• Field insights, VOC, CSAT, and tender intelligence to Global

Job Qualifications

Required:

Required Experience: 

• Bachelor’s degree required; MBA or advanced degree preferred.
• Minimum of 10 years commercial experience in healthcare, medical device, or complex B2B environments; minimum 5 years of progressive Marketing or Sales experience.
• Minimum of 5 years of people management experience at a Director level.
• Proven success leading sales teams with revenue accountability and recurring revenue models (attach, renewal, upgrade).
• Demonstrated proficiency pacing to budget, developing mitigation plans, and managing topline performance.
• Experience deploying commercialization strategies across multiple customer stakeholders (clinical, procurement, finance, biomed).
• Experience operating within a global-to-regional operating model with influence but not full decision rights.
• Demonstrated experience in people leadership, talent development, and performance management.

Required Knowledge:

• Service & Repair commercial dynamics and lifecycle economics
• OEM vs ISO competitive dynamics and tender behaviors
• Regional healthcare procurement, contracting, and GPO/IDN structures
• Pricing guardrails, discounting discipline, and price realization levers
• Regional adaptations for global offerings, messaging, and enablement
• CSAT/VOC/NPS frameworks and field application

Required Skills:

• Commercial execution with strong field orientation
• Lifecycle selling (attach → renewal → upgrade)
• Influencing without authority across global and regional stakeholders
• Sales coaching, pipeline management, and territory planning
• Competitive selling and objection handling (OEM vs ISO)
• Collaboration and teamwork in a complex matrix
• Communication & storytelling for diverse stakeholders
• Data-driven decision making and performance management

Required Attributes:

• Customer-centric and commercially grounded
• Enterprise-minded with appreciation for global strategy
• Hands-on operator comfortable in field environments
• Resilient under pressure with ability to navigate ambiguity
• Low-ego collaborator who builds trust and alignment
• Future-oriented; sees Service as a strategic platform, not aftermarket

 

Preferred:

• Experience defending OEM share against ISO/third-party competitors or