Customer Service Representative (Remote)

Location: Remote (U.S.)
Type: Full-Time

Join Anchor Utility

Anchor Utility helps multifamily property owners and operators simplify utility billing and expense management through technology, expertise, and exceptional service.

We're looking for a Customer Service Representative who is passionate about helping people and delivering an outstanding customer experience. If you enjoy solving problems, communicating with customers, and working in a fast-paced environment, we'd love to hear from you. Our Customer Service team plays a vital role in building trust with our clients and their residents by providing timely, accurate, and friendly support. This posting mirrors the structure of the existing Rates Analyst posting while adapting it for the CSR role.

What You'll Do

• Answer inbound customer calls, emails, and support tickets
• Assist customers with utility billing questions, account maintenance, and payment inquiries
• Resolve customer concerns while providing exceptional service
• Research customer accounts and accurately document interactions
• Process payments, forms, and service requests
• Escalate complex issues to the appropriate internal teams
• Maintain accurate customer records and follow up on outstanding requests
• Collaborate with internal departments to ensure timely issue resolution
• Meet departmental goals for quality, accuracy, and response times
• Contribute to continuous process improvement and provide feedback to enhance the customer experience

What We're Looking For

• 1–2 years of customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving and critical thinking abilities
• Comfortable navigating multiple computer systems and Microsoft Office
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated with the ability to work independently in a remote setting
• Commitment to providing exceptional customer service and building positive customer relationships

Preferred Qualifications

• Bilingual (Spanish/English)
• Experience in utility billing or the utility industry
• Experience working in a call center or customer support environment
• Experience using CRM or customer service software
• Ability to work the 9:30 a.m. – 6:00 p.m. Pacific Time schedule

Why Anchor?

• Fully remote work environment
• Collaborative and supportive team
• Opportunities for professional growth and development
• A culture focused on teamwork, innovation, and exceptional customer service
• The opportunity to make a meaningful impact by helping customers every day

If you're passionate about helping people, solving problems, and delivering an exceptional customer experience, we'd love to hear from you!