Senior Manager - Advisory Services

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

What You Will Do: 

Lead Advisory Performance & Client Outcomes 

• Directly lead a team of 12–15 licensed Financial Advisors delivering retirement-focused advice to participants through inbound client interactions. 

• Drive performance across key advisory metrics including planning conversations, client experience (NPS), productivity, and quality outcomes. 

• Ensure consistent delivery of high-quality, compliant, and client-centric advice that improves retirement readiness. 

Coach, Develop & Build Talent 

• Establish a strong coaching culture focused on behavior change, skill development, and performance improvement. 

• Develop advisors’ financial planning knowledge and readiness for advancement into senior advisor, specialist, or leadership roles. 

• Select, onboard, develop, and retain top advisory talent while managing performance expectations and outcomes. 

Supervision & Regulatory Oversight 

• Act in a Series 24 supervisory role, including: 

• Oversight of account opening for taxable accounts and brokerage IRAs 

• Approval and supervision of fiduciary contracts and best-interest advice 

• Ensure adherence to FINRA, regulatory, and Empower policies and procedures. 

• Exercise sound judgment in escalation, risk management, and compliance matters. 

Operational Excellence & Cross-Functional Partnership 

• Monitor daily queue performance and allocate resources to maintain contractual service-level agreements (SLAs). 

• Partner closely with EAG Operations, Training, Compliance, and other Empower teams to deliver key initiatives and continuous improvements. 

• Provide accurate and timely reporting for monthly, quarterly, and annual service commitments and performance results. 

• Lead or contribute to special projects that support advisory growth, experience improvement, or operational efficiency. 

Leadership & Change Management 

• Lead through ambiguity in a fast-paced, evolving advisory environment. 

• Identify trends, anticipate challenges, and recommend proactive solutions to improve service quality and advisor performance. 

• Foster engagement, accountability, and a culture of continuous improvement. 

What You Will Bring: 

• 5+ years of experience in the financial services or securities industry 

• Active FINRA registrations: Series 7, 24, 63 and 65 required