Housekeeping / Laundry Attendant - Hurlingham

Housekeeping/Laundry Attendant – Permanent Contract

£13.15 per hour, 40 hours per week

KYN Hurlingham, 28 Daisy Lane, London, SW6 3DD

About KYN

KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.

KYN HURLINGHAM is our second home due to open in the first part of 2024. It’s a 32-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining. We have a further two care homes in development in London.

We are passionate about our people; we seek out those who have a true vocation for care or hospitality.

About the opportunity

As a Housekeeping / Laundry Attendant, you will be responsible for:

• To support the Life Enriching Activity Lead/Life Enriching Activity Co-ordinators in the implementation of a whole home approach to the provision of meaningful occupation for all residents, taking a proactive attitude towards the engagement of all residents at all times
• To take responsibility for the completion of all daily housekeeping schedules
• To ensure all rooms and communal areas are clean, tidy, prepared, and presented to the highest standards set out by the departmental SOPs
• To ensure trollies are restocked at the end of each shift and all cleaning equipment is stored in a tidy manner
• To deliver clean towels to the allocated room and to help keep clean and tidy all linen rooms and trollies
• To be responsible for the day-to-day management of laundry room whilst ensuring all uniforms and laundry supplies are cleaned to the highest standards
• To ensure compliance with instructions issued by the Head Housekeeper regarding the use of laundry equipment, materials and chemicals
• To ensure all laundry related queries are answered promptly and in a professional manner
• To undertake all laundry duties to the highest possible standard
• To ensure resident satisfaction where possible and report any complaints to the Head Housekeeper immediately
• To ensure that all residents and their family members feel at home in a comfortable, cared for, well maintained and impeccable environment
• To practice the correct use and care of all items of equipment, such as vacuum cleaners, trolleys, carpet cleaners and steam cleaners
• To report any malfunction of equipment immediately
• To ensure correct use of all cleaning agents on all surfaces as directed
• To report any damage, wear and tear or maintenance issues arising in any of your working areas to the Manager
• To ensure that accidents or incidents are reported to the Hospitality Manager
• To comply with COSHH (Control of Substances Hazardous to Health) regulations
• To ensure residents rooms are presented to KYN’s standards whilst respecting our resident’s wishes
• To complete the opening/closing checklists on a daily basis
• To utilise the resources within the department effectively
• To collect and sort soiled and fouled linen into correct categories
• To operate all laundry equipment safely
• To ensure all items are laundered, checking the labels for correct washing and ironing instructions
• To ensure all personal clothing items are clearly marked with the resident’s name, and if not, re-mark before returning to the resident’s room
• To sort and return laundered items to residents’ rooms or appropriate linen cupboards
• To make certain that the laundry equipment and laundry area is clean
• To replenish auto dosing detergents and additives
• To contribute towards the induction and training of new team members
• To be responsible for the health and safety of self, other team members, residents and visitors under the Health and Safety and infection control regulations
• To report any hazards or potential hazards to the person in charge or take other appropriate action within the remit of your training and knowledge
• To attend all statutory training sessions making certain that practices reflect the learning outcomes of the training
• To always respond in a polite and professional manner to the residents and never enter a resident’s room without knocking
• To ensure residents are treated with dignity, privacy, and respect at all times.
• To comply with KYN’s dress code whilst on duty
• To adhere to all KYN’s policies and procedures

About you

• You will have experience in a similar role
• You will be a professional, who has a proven track record of delivering and maintaining standards at the highest level
• You will have strong c