Technical Service Specialist

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

This is a position with The Marley Company, a parent company which provides administrative support to the SPX Enterprises HVAC Heating businesses (such as WM Technologies, LLC, Marley Engineered Products, LLC, Patterson-Kelley, LLC)  and includes all Weil-McLain® branded products.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As the HVAC/Boiler Technical Services Specialist (Non-IT) you will provide pre- and post-technical and applications engineering assistance to a variety of groups, including sales representatives, distributors, agents, contractors, consulting engineers, architects, sales offices and internal departments.

 

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. HVAC & Boiler Technical Excellence/Customer Support:

• Provide technical support to engineers, sales representatives, distributors, contractors, end-users and internal departments via phone, letter, video conference, chat, e-mail, or in person.
• Diagnose and resolve technical issues promptly, provide troubleshooting assistance for problems involving control systems, combustions, venting, and piping on commercial and residential boilers.
• Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems.
• Deliver technical training support to internal personnel when required.
• At the discretion of the Technical Services Supervisor, perform special assigments related to systems, policies, procedures, and customer inquiries. 

 

1. Information/Communication: 

• Provide parts identification assistance to distributors, contractors, internal personnel, agents, etc.
• Provide product support information/direction from existing manuals, bulletins, and guides.
•  Ensure prompt, accurate, and consistent information is communicated to customers as it relates to:
  • Product description and operation
  • Boiler specifications and installation information
  • Wiring, piping, and control diagrams
  • Troubleshooting and field visits when necessary
  • Current and obsolete boiler repair parts identification
  • Obsolete boiler identification

 

     3.  Documentation & Continuous Improvement 

• Maintain detailed documentation of technical issues and solutions, creating a knowledge base for future reference.
• Enter data in Microsoft Dynamics 365 for all troubleshooting issues, site problems, and/or product complaints.
• Identify opportunities for process improvement via updating/streamlining technical support procedures

 

 

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• Minimum of 2 years of relevant work experience in a technical field
• Strong computer skills and knowledge of Microsoft Office software
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to think analytically.

 

Preferred Experience, Knowledge, Skills, and Abilities

• Professional technical school/training
• AS or BS in relevant discipline
• Knowledge of boilers, related products, controls, wiring, and hydronic systems
• Training or e