Sr. Business Analyst

Merge Storytelling and Technology

We MERGE storytelling and technology to promote health, wealth and happiness in the world. We help marketing and technology executives engage hearts and connect parts by offering full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media, digital platform development and more.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services and consumer products. Our health clients are literally on the front lines saving lives. Our wealth clients are changing the financial potential in people's lives. And our consumer clients make lives...a little bit happier every day.

Partner with Clients of Iconic Brands

MERGE has enduring client partnerships with American Express, T-Mobile, LG, Facebook, Adobe, Kate Spade NY, Coach, The North Face, Fidelity, Eaton Vance, BlueCross BlueShield, Abbott, Astellas, Seqirus, Supernus, Boston Scientific, Advocate Aurora Health, Indiana University Health and Marco’s Pizza to name a few.

Work with Poets and PHD’s

With 750+ employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, Montreal and New York City, MERGE uses a talent-to-task process that connects our poets and PHD’s which enables clients to think higher and feel deeper about their customers.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where people with ability, agility and humility can grow and do the best work of their careers.

As our Sr. Business Analyst, you will…

Be Accountable and Responsible

You will lead the requirements gathering process and work closely with a project's stakeholders to understand the business issues and challenges of our client's organization, and to recommend solutions that enable our clients to achieve their goals and our teams to meet their expectations.  You will work closely with Strategy, Creative, Technology, User Experience, Quality Assurance, and Development teams to understand, analyze, and document requirements and deliver functional specifications for project delivery.

• Lead requirements gathering processes with clients and internal stakeholders to produce documentation for product delivery. Translate the "what" from the business requirements into the "how" in functional requirements. Create design specifications, user scenarios, process flow diagrams, and acceptance criteria.
• Support waterfall processes to ensure timely project delivery. Including partnering in feature backlog prioritization, user story and task creation.
• Connect the dots between our clients, Strategy, Creative & Technology, User Experience, Quality Assurance, and Development teams to ensure our business goals are being met.

These are the qualifications we’re looking for

• Knowledge of experience working with ESP and interactive email solution platforms preferred (e.g. Salesforce, CheetahMail, Movable Ink, Braze)
• Ability to explain technical issues or open questions to clients and 3rd party vendors, and communicate business objectives to technical teams
• Technically/digitally adept
• 3-5  years of experience working in an ad agency or consulting firm on digital marketing projects
• 3-5  ears experience in marketing or relevant business experience
• 3-5  years experience documenting requirements and product specifications for complex websites, intranets, and mobile applications
• 3+ years of experience using Waterfall Methodologies
• Ability to think critically, with strong analytical skills to recommend creative solutions to our clients’ business challenges.
• Self-motivated, quick and resourceful
• Extremely detailed oriented and organized with exceptional time management skills
• Excellent communication & ability to excel in a very collaborative work environment
• Client facing experience is a plus
• Working knowledge of Movable Ink's platform and capabilities is a plus

 

#LI-DP1

#LI-HYBRID

And here’s how we live our values at MERGE

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities.