Receptionist, Business Support, Administrative Services

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Assist the Overall Facilities Management Team in the delivery of services to operate and maintain the property, premises, workplace including any designated technical, administration and supporting Soft services delivery as follows: (Front Desk & Reception operations, Helpdesk Work order Response & Resolution, Visitor management, Office supplies inventory & management, Room booking management, Locker inventory & mgmt, Key inventory & mgmt, Asset inventory & mgmt, Housekeeping services, Mailroom services, & management, Cafeteria mgmt and Vendor escorting & PTW processing.
• Provide direct administrative support in accordance with company policies, procedures and processes; assist in developing Playbook/Site Field Manual to all pre-defined Soft Services
• Develop an understanding of and good working relationships with key representatives of the client and key suppliers/service providers with whom he/she operates in support of the site.
• Account c0o-champion for JLL Corrigo and Other JLL platforms  

• Act as the first point of Contact of all Front Desk, Mails/Courier, Reception, Visitor, Facilities and non-Facilities request via calls and/or email.
• Act as FINAL gatekeeper for all Work order requisition status (Closed/Open) through data and voice support Technology platform
• Central support for all Facilities related shared folders and audit documentation.
• Assist site Facilities technician and/or Site Lead in coordinating non-technical outsourced service partners.
• Ensure that current inventory files (Soft and Hard copies) are maintained to provide necessary supplies and services.
• Ensure Audit-ready documentation and filing.
• Responsible for administration activities including support on validating document related to vendors.
• If appropriate, liaise closely with the client on site representatives to address problems and/or enhance working environment performance.
• Maintain and responsible in updating & tracking of the following; a) Service Level agreement, b) Key Performance indicators, c) Lockers and key inventory register, d) Facilities Issues tracker, e) Facilities Minor project tracker, f) Technical & Non-Technical critical spares and consumables, g) Cafeteria and Vending machine performance trackers, h) Pantry inventory & supplies, i) BCP supplies, j) Client Visits supplies inventory, k) Weekly & Bi-Weekly IFM trackers, l) IFM Monthly report, m) JLL & Vendor POR & GRR) JLL & Vendor Accounts Payable/Receivable, o) LSS & CIWG trackers, p) Waste & Energy trackers, q) Site Walkthrough inspection proactive trackers, 

• Refer to JLL My Performance Program for Front Desk/Helpdesk/ Receptionist

• Audit ready and Timely SLA & KPI target reports updating, reporting & submission.
• Timely incident & issues escalation to JLL immediate manager

             

• Excellent office administration skillset
• Excellent Microsoft software familiarity & hands on skillset
• Excellent writing skills and communication skills
• A team player and Good in analytical & comprehension skills
• Do have an excellent interpersonal skill with peers, client & client stakeholders.
• Demonstrated initiative and innovative mindset.
• Preferably a resident of Taguig, Makati, Mandaluyong, Pasig & Pasay. Maximum an hour travel from & to Client site [McKinley Taguig City]
• At least 2 years in direct IFM Soft Services experience or Hospitality Front desk experience or Head Office/Headquarters Office set-up
• At least 4 years total work experience in or combined industries such us; Business Head Office Administration, Front of The House (FoH) Hotel administration and Residential & Commercial Property management, Logistics office administration and Integrated Facility management industry

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JL