Senior Product Manager, Xfinity Mobile

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and connectivity experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people. They bring cutting-edge products and services to life for millions of customers every day.

Within our TPX (Technology, Product, Xperience) organization, we are seeking a highly motivated and results-oriented Senior Product Manager to lead the development and execution of innovative product strategies within the Connected Living organization. This critical role will focus on enhancing the customer experience for our Xfinity Mobile product, across key areas including billing transparency, payment flexibility, service lifecycle management, and promotion lifecycle management experiences.

This is a highly strategic role within a rapidly growing business. You will play a pivotal role in shaping the future of the Xfinity Mobile customer experience by defining and delivering best-in-class solutions that are engaging and reduce customer churn.

Job Description

As the Senior Product Manager, Xfinity Mobile, you will lead the development and execution of innovative product strategies focused on enhancing the customer experience for Xfinity Mobile customers in the Xfinity app. This role will be accountable to deliver outcomes against our strategic business priorities of reducing XM customer churn and improving product NPS. The focus of this role includes, but is not limited to, promoting billing transparency, introducing payment flexibility, and proactively guiding customers throughout the Xfinity Mobile service and promotion lifecycle.   

 

Collaborating with cross-functional teams, you will ensure that the Xfinity Mobile experience is both simple and user-centric, aligning with our strategic objectives and enhancing overall customer satisfaction. This will require significant collaboration and stakeholder management across many teams within the organization. 

Core Responsibilities

• Develop and execute an XM-centric product strategy: Craft a comprehensive strategy and roadmap focused on enhancing the XM experience within the app, ensuring alignment with Comcast's goals and the needs of our XM customers. 

  Champion the user journey: Design and optimize XM experiences that resonate with users, ensuring that every touchpoint reflects our commitment to seamless, user-centric interactions. 

  Act as a product owner in agile teams: Lead the scrum team with a focus on delivering XM-related features. Write clear user stories and acceptance cri