Director, Operations & Business Development

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RAYUS Radiology is looking for a Director, Operations & Business Development to join our team. As a Director, Operations & Business Development you are accountable for overseeing and managing sales and operational aspects of running a center(s), which includes planning, staff management, budget management, maintaining relationships with referring groups, and on-going customer service functions. Responsible for meeting the quality and operational goals (i.e. efficiency, productivity, costs, etc.) for the market.

This is a fulltime position.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

(40%) Center Operations

• Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc. related to the center
• Remains visible at centers and has an understanding of a center’s morale and workload
• Works with sales team, patients, and referring offices to ensure satisfaction
• Attend sales calls and lunch meetings with sales team
• Interfaces with Medical Director, SVP/RVP, and/or all technical and administrative staff to ensure effective teamwork and efficient center operations
• Develops and manages partner relationships with hospitals, Radiologist groups, and/ or other partners
• Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
• Maintains a safe environment for patients, technologists, radiologists and any other center associates with the assistance of the center safety coordinator
• Implements strategies to promote teamwork within the center and with other associates including management and radiologists
• Partners with corporate functional areas, as well as the local operations staff and RVP/SVP, to ensure smooth and successful integration and implementation of new services or centers
• Ensures compliance with all HIPAA guidelines

 

(30%) Staff Management

• Oversees and assists in training of new associates and supervisors, providing resource and technical expertise
• Supports and conducts training efforts for continuing education for the technologists and nurses
• Ensures all technologists are compliant with CEU credits, in good standing with appropriate registries, updated with CPR credits, etc.
• Manages staff performance evaluations, compensation recommendations and development of associates including performance improvement plans, disciplinary actions and/or termination of associates
• Maintains productive relationships with center’s customer base in defined market through delivery of extraordinary customer service, personal visits, and support enhancing the company’s vision and values for our patients
• Leads regular staff meetings and associate one-on-one discussions
• Arranges appropriate physician coverage for all contrast and sedation studies
• Maintains staff retention by implementing effective retention strategies (25%) Center Planning
• Plans, organizes, develops, implements and interprets the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation
• Develops and manages the budget for the center(s) and recommends financial decisions for the market
• Monitors performance and profitability of services offered
• Partners with the sales team to ensure profitable growth and increased market share for the market
• Interfaces with Radiologists to create and maintain up-to-date protocol manuals for all modalities
• Assists in targeting payor relationship opportunities in the market
• Monitors payor referral activity

 

(5%) Completes other tasks and projects as assigned

Qualifications

Required:

• ARRT or Bachelor’s degree in business or a related field
• 5 years of related medical experience, preferably in out-patient radiology imaging
• 5+ years of proven management experience
• Proficiency in Microsoft Office products
• Valid driver’s license and proof of current insurance