Product Manager, B2C

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2024, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:      

As a Senior Product Manager on our B2C team, you will have ownership of consumer facing web or mobile products within our live events marketplace. This is a great opportunity for a product manager to drive impactful solutions for ticket buyers and sellers, as well as how to scale our capabilities to drive end-to-end operational performance improvements. You will be part of a team where your suggestions are expected, challenged, and applied.  You will collaborate cross functionality to ideate, develop, and deliver products and features that create value for our customers and our business. This role will use data and a deep understanding our customers to successfully deliver products to market.  

Our ideal candidate is an innovative, flexible, on-your-feet problem solver who has a track record of successful execution and product strategy. You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical background. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done. Most importantly, you are able to deliver outstanding results, quickly, with high quality and have exceptional communication skills (able to speak the language of end-users, management, design, and development).   

How your role contributes to the success of Vivid Seats:  

• Work across the organization, partnering with multiple stakeholders (including design/UX, operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality products.  
• Define the product goals and roadmap, ensuring alignment with business objectives and company strategy.  
• Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.   
• Define features through clearly written user stories as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assist the engineering team in driving resolution.   
• Analyze user data and feedback to measure the effectiveness and competitiveness of the product.    

How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:  

30 days in  

• Complete new hire orientation, gaining the resources you need to be successful.   
• Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.   
• Learn how ticket marketplaces and our B2C products operate and how you’ll contribute to providing great experiences for our customers.  
• Collaborate with UX and engineering to write user stories for new features.  Assist with verification and feature performance analysis for newly released features. 

90 days in  

• Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.  
• Build, maintain, and leverage internal an