Inbound Sales Associate (Nashville, TN)

 

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About The Role

We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health’s admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented. As a pivotal member of our startup, your role is integral to our vision. Your responsibilities are not just operational but directly tied to our core mission - increasing the number of young people we can treat. You'll be responsible for meeting and exceeding specific admission quotas, actively driving our patient outreach and acquisition efforts. This role requires a proactive approach to engaging potential patients and families, ensuring a seamless admissions process, and adhering to strict timelines and documentation standards. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

This role is based in our Nashville office, with an in-office requirement of Monday through Thursday. Fridays will be remote (work from home). 

Responsibilities

• Champion and manage the admissions process for each client, setting and achieving ambitious targets for client intake.
• Coordinate with internal teams to streamline the admissions process, ensuring KPIs such as time-to-admission and client satisfaction are met.
• Maintain meticulous client records, including treatment consents and insurance information, with a focus on meeting data accuracy and privacy standards.
• Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families
• Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
• Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
• Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and/or refer them to the appropriate level of care
• Ensures consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
• Clearly communicate financial policies, payment options, and potential financial assistance programs to patients during the admission process
• Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referrals

Qualifications

• High school diploma or equivalent
• At least 1-2+ years of contact-center technology experience