Commercial Support Specialist

Company:  The IRCA group is a leading international provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers. Core products include chocolate, chocolate decorations, creams, caramel, inclusions, pastry mixes, gelato ingredients, and other bakery / pastry ingredients. Key brands of the Irca group are: Irca, Joy, Dobla, Cesarin & Ravifruit Headquartered in Italy, the IRCA group has a strong track record of growth over the last decade, becoming a global leader in the semi-finished ingredients industry, with 22 manufacturing facilities in Europe, US and Vietnam.  In The Netherlands Dobla has it’s office and innovation center in Heerhugowaard, which is also where you will be based Purpose of Position: As a Commercial Support Specialist, you will be an integral part of our commercial operations team. You will be responsible for providing comprehensive administrative support to our commercial department for all the above brands for a regional area, ensuring the smooth and efficient execution of sales and business development processes. In this dynamic role you will be interacting with colleagues proactively and efficiently. You are the bridge between sales and other teams such as order entry, planning, product development, marketing & quality. Your commercial drive, organizational skills and ability to connect the dots will contribute to the customer experience, sales performance and overall business objectives. 
Description of main activities /responsibilities:  Sales Support: You are the backbone of our sales team, providing essential administrative support, including preparing quotes, proposals, and contracts, as well as maintaining customer master data. Together with the sales representatives you will act as team in order to generate sales, realize customer satisfaction and build our brands in the market. Customer Relationship Management: As the internal commercial point of contact, you play an important role in maintaining and enhancing customer relationships. You provide the sales managers with the tools and information they need to offer excellent service (samples, forecasting, issues with deliveries, QA docs etc) Documentation & data entry: Maintain and update customer pricing in the ERP system as well as archiving and following up on commercial documents, including price lists, contracts, invoices, and other related paperwork. Accurately input and update related data in various systems and databases, ensuring data integrity. Forecasting: Coordinating between our sales efforts and stock management, you play a crucial role in contributing to an aligned supply and demand, monitoring forecasts and contracts and collaborating with the demand planning team to ensure accurate stock levels.   Reporting: You have a keen eye for data and analytics, supporting the sales team with monitoring and reporting on customer order behavior vs forecasts, contracts and targets.
At Irca, we believe that diversity is not only a fundamental value but also a source of strength and innovation. We are committed to fostering an inclusive environment where all employees, regardless of race, ethnicity, gender identity, sexual orientation, age, ability, religion, nationality, or any other dimension of diversity, feel welcomed, valued, and respected and encourage people of all natures to apply.

Professional Skills

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