Platform Program Manager, Enterprise & Wholesale

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed has an exciting opportunity for a Platform Program Manager, Enterprise & Wholesale to join our rapidly growing team! As an individual contributor, you will be responsible for technical and non-technical program management, requirements gathering and verification, UAT, ORT, Go/No Go decisions, release support and program management lifecycle. You will work closely with IT and Business Operations teams to ensure alignment of processes and visions. The principal purpose of this role is to ensure consistent program management, on time / budget program release and effective communication for all programs assigned. This position will report to the Sr. Manager, Product & Platform Innovation – Governance. 

As a Platform Program Manager, Enterprise & Wholesale, your responsibilities will include: 

• Lead the domain to develop and drive Enterprise & Wholesale TSA exit related strategies, requirements, ORT and implementation in alignment with business strategies 
• Help develop a scalable and robust cross-domain system stack that caters to Enterprise and Wholesale (E&W) customers’ needs and business outcomes 
• Define E&W product and platform excellence and enable operational efficiencies, through key analytics, enhancing product and service delivery, customer experiences 
• Create cohesive cross domain Mass Markets (MM) and Enterprise & Wholesale (E&W) operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience and internal cost efficiencies while maximizing system platform, network capabilities and customer experiences 
• Support the Product and Platform Innovation team by managing assigned targeted efforts to completion 
• Manage E2E program management life cycle for the Enterprise & Wholesale (E&W) platform stack 
• Support application / platform UAT, ORT, JIRA management, release scheduling and system integration 
• Develop and evaluate program plans to document scope, schedule, tasks, and risk management 
• Ensure progress of assigned complex program/processes within budgetary and scheduling guidelines 
• Creation and tracking of programs; escalate and track program issues; document progress and prepare status reports (metrics, summaries, etc.) to be communicated in both formal and informal settings 
• Assist in ensuring that each program is executed with high quality and meets the measures of success 
• Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Project  / Program Management, Business, or related field 
• 8+ years of experience managing cross-functional and/or cross team programs 
• 7+ years of strong technical experience, preferably in telecommunications or software development, preferably with knowledge including but not limited to:  
• Network technology configuration / implementation 
• Ethernet 
• Optical 
• Product configuration / implementation  
• WAN 
• LAN 
• Wi-Fi 
• Managed Services 
• Software development  
• Portals 
• API 
• Orchestration 
• Successful teamwork experience and demonstrated leadership abilities 
• Self-directing and the ability to work with minimal supervision 
• Must be able to read, understand and apply technical standards 
• Ability to translate technical terms into plain language 
• Ability to manage multiple projects / programs simultaneously and pivot quickly 
• Excellent client-facing and internal communication skills 
• Excellent PowerPoint & presentation skills  
• Quick learner with excellent written & verbal communication and analytical problem-solving skills 
• Solid organizational skills with attention to detail, context switching, and cope with tight d