Sr. IT Operations Manager

Description

About Us

eSimplicity is a modern digital services company that delivers innovative federal and commercial IT solutions designed to improve the health and lives of millions of Americans while defending our national interests. eSimplicity's people-centric approach aims to transform the American healthcare experience through innovative technologies. Our team’s experience spans various federal civilian customers on diverse projects across its core competencies. We prioritize protecting our community by aiding the government’s cloud migration, prototyping artificial intelligence models to identify fraudulent Medicare claims, and accelerating data report delivery for healthcare providers to improve the quality of care for patients. 

Overview:

We’re seeking a Sr. IT Operations Manager to lead our IT Operations department at eSimplicity. This role involves overseeing the daily operation, maintenance, and upgrading of our IT systems to ensure the efficiency and reliability of our IT infrastructure. The Sr. IT Operations Manager will play a pivotal role in analyzing, developing, and implementing IT strategies that align with our mission to deliver innovative technology solutions, enhance healthcare, and protect national interests. 

The Sr.IT Operations Manager will ensure all IT operations adhere to relevant security standards, compliance requirements, and federal regulations. This role directly assists engineers on programs with client environment or project-level issues, ensuring timely and effective resolution. The ideal candidate should be proficient at delving into technical details to troubleshoot and resolve problems themselves while also working with and managing relationships with IT vendors and service providers to guarantee optimal ticket response, performance, and cost-effectiveness. The Sr. IT Operations Manager will also manage and mentor the IT Operations Analyst, fostering a collaborative and high-performing team environment focused on growth and minimizing the impact on business operations. 

Responsibilities:

• IT Infrastructure Management: 
• Oversee the daily operation, maintenance, and upgrading of IT systems to ensure efficiency and reliability. 
• Ensure the IT infrastructure meets performance, security, and scalability requirements. 
• Implement and manage cloud-based solutions, particularly on Azure, to support business operations. 

Cybersecurity Oversight:

• Collaborate with the CISO to develop and implement cybersecurity strategies to protect organizational assets. 
• Ensure all IT operations adhere to relevant security standards, compliance requirements, and federal regulations. 
• Conduct regular security assessments and audits to identify vulnerabilities and implement corrective actions. 
• Work closely with the CISO to address security incidents and implement preventive measures. 
• Vendor and Service Provider Management: 
• Manage relationships with IT vendors and service providers to ensure optimal ticket response, performance, and cost-effectiveness. 
• Manage licenses and subscriptions; make recommendations for efficiencies.  
• Negotiate contracts and service level agreements (SLAs) to ensure the best terms and conditions. 
• Manage device purchases and leases and configurations. 

Team Leadership and Development:

• Manage and mentor the IT Support Analyst, fostering a collaborative and high-performing team environment. 
• Provide training and development opportunities to team members to enhance their skills and knowledge. 
• Promote a culture of continuous improvement and innovation within the IT operations team. 

Strategic IT Planning:

• Analyze, develop, and implement IT strategies that align with the company's mission to deliver innovative technology solutions. 
• Collaborate with senior management to align IT initiatives with business goals and objectives. 
• Identify opportunities for technology enhancements to improve operational efficiency and effectiveness. 

Remote Operations Management:

• Ensure the IT operations team is effectively supporting remote work environments. 
• Implement and manage tools and processes to facilitate remote collaboration and productivity using Sharepoint and other mediums. 
• Monitor and manage remote access solutions to ensure secure and reliable connectivity for all employees. 
• Develop user support model including onboarding, laptop provisioning, asset tracking, 

Requirements

Minimum Qualifications:

Educational Background: 

• Bachel