Senior Technical Project Manager, Client Onboarding

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

As a Senior Technical Project Manager, Client Onboarding, you’ll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to multiple security teams. This individual owns the client engagement outcomes during the onboarding phase, working in tight partnership with the client and post-sales team on the following:

1. Defining onboarding objectives and an outcomes-based onboarding plan for our top-tier enterprise clients, and shaping the strategic account plan for the year.
2. Delivering on objectives, which set the foundation for customer’s success and long-time partnership with Recorded Future. 
3. Working cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations & solutions.
4. Speaking prescriptively about best-practice onboarding and intelligence use cases specific to the client’s industry.
5. Ensuring comprehensive knowledge transfer and effective handoff between presales, and from onboarding to the expansion team. 

 What You'll Do as a Senior Technical Project Manager, Client Onboarding:

• Manage top premium accounts (strategic and enterprise)  
• Technical problem solving
• Use your resources to find solutions to difficult or complex issues during onboarding and outline clear next steps 
• Client Consultation on Implementation and Security Best Practices 
• Expertly consult customers on Recorded Future’s onboarding best practices, their path to outcomes, recommendations, etc. Become a partner they instantly feel comfortable with and trust. 
• Expert in Effective Communications
• Clear, concise, and professional written and verbal communications; able to modify writing to different personas 
• Knows how to speak in language relevant to the client to motivate them and show that we understand them
• Leader in Project Management Best Practices 
• Create an onboarding plan specific to the customer that achieves their stated objectives within the desired time frame. 
• Share weekly project updates with customers and internally.
• Manage multiple projects in a dynamic, fast-paced environment. 
• Product Training & Consultation
• Conduct new user advance training with a focus on client’s priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding(over 70%)
• Lead on developing, shaping, and enhancing premium services client onboarding
• Enhancing kick-off and review slides
• Enhancing the overall client experience  

What you’ll bring to the Senior Technical Project Manager, Client Onboarding role:

Knowledge 

• BS degree or 4 years of relevant work experience required
• Knowledge of basic API/integration troubleshooting steps
• Certifications:
• Security+ (Strongly recommended)
• Certified Analyst Lab (CAL) (required within the first 4 months)
• All available Recorded Future certifications (required within the first 4 months)
• PMP Certification (strongly recommended)
• Certified Scrum Master (recommended)

Competencies: 

• Demonstrated understanding of Project Management processes, strategies and methods
• Master client workflow discovery across all types of client team functions
• Ability to conduct advanced product workshops
• Superb communication skills with an ability to convey complex concepts to all levels of personnel 
• Proficiency with Recorded Future’s top 5 integrations (Splunk, Qradar, Azure Sentinel, Cortex XSOAR, Phantom)
• Understanding of key use cases and features
• Understand the following by reviewing the Installation guide: 
• Installation requirements 
• Basic configuration steps
• Basic troubleshooting
• Ability to search and extract alerts, indicators, and risk lists across the Connect API endpoint (link to the documentation here)
• Product Training & Consultation
• Conduct new user advance training with a focus on client’s priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding(over 70%)