Branch Manager

Company Description

WE ARE SIXT

SIXT is a leading international provider of high-quality mobility services. With over 7500 employees worldwide and our products SIXT rent, SIXT share, SIXT ride and SIXT+ we offer a uniquely integrated mobility service across the fields of car rental, car sharing, chauffeur services and car subscriptions. With just one app – the SIXT App – we offer our customers digital access to more than 270894 vehicles and around 5 million connected drivers in approximately 110 countries worldwide. Besides its own range of vehicles, SIXT also integrates services from more than 2,500 mobility partners, building a strategic, sustainable and future-proof alliance for mobility.

Our employees, with the courage to change and the will to grow have made SIXT what it is today: one of the most innovative, fastest growing and profitable mobility companies in the world generating revenues of over EUR 3,07 billion a year. A strong customer orientation makes it possible to offer flexible and limitless mobility solutions tailored to individual needs – everywhere we operate.

Job Description

We are looking for a Branch Manager to lead our amazing team. This person will be responsible for the growth and profitability of their operation, while ensuring a first-class experience.  As an essential part of the team, they will be responsible for the development of the branch while driving profitability, training, and team development. The ideal candidate possesses the following attributes:  

• Good supervisory and strong communication skills 
• Exceptional interpersonal and relationship building skills 
• Strong organizational skills with the ability to multi-task 
• Ability to manage stressful or unusual situations to maintain good customer service 

What you will do:

• Ensure the effective process of all types of car rental transactions 
• Provide exemplary customer service and issue resolution 
• Participate in all areas of employee management 
• Understand cost control and achieve individual sales goals 
• Monitor prices and set rates for walk-ups 
• Uphold company standards and processes 
• Increase the market penetration of the branch and increase revenue 
• Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Customer Service Agents and all other staff 
• Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness 
• Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations 
• Complete sales calls with Management Trainees to further their development 
• Handle or assist in the resolution of escalated customer service issues 
• Likely to require at least 20% travel, some of which may be by airplane 

Qualifications

About you:

• Bachelor's degree preferred with minimum of 3 years of work experience in sales and customer service and 2 years of supervisory experience preferred, OR 
• In lieu of a Bachelor’s, minimum of 5 years work experience in customer service or sales, with 2 years as a manager in car rental 
• Must be at least 21 and have a valid driver's license with a clean driving record 
• Ability to work 40 hours per week including day and/or evening hours  
• Must be willing to wear company uniforms 
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 
• Ability to communicate in other languages is a plus. 

Additional Information

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.   

At Sixt, we pride ourselves on having an inclusive and unique environment.  We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation. 

The information listed above is intended to describe the general nature and level of this position.  Essential functions and responsibilities may change as business needs require.  Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries.  Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.  

Come join our team! Apply now.  

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, a