Senior Vice President and Chief Technology Officer

Start the day excited to make a difference…end the day knowing you did.  Come join our team.

Job Summary

The Senior Vice President and Chief Technology Officer is responsible for overseeing all aspects of Mary Washington Healthcare (MWHC) information technology, biomedical engineering, security, artificial intelligence, emergency management and telecommunications services. Reporting to the Executive Vice President and Chief Operating Officer, this role oversees and manages a critical set of functions, ensuring business continuity, security, and operational efficiency across the organization. The SVP and CTO leads and advances technology, digital platforms and elements of informatics and data governance. This role is a relationship focused leader who articulates a compelling vision and is adept at fostering collaboration across the health system. The SVP and CTO and their team are integrally involved in many projects across the health system and as such must be able to identify and prioritize technology investments that align with business objectives. The role manages a robust project framework requiring the balance of strong operational execution with an acute awareness of emerging trends and advancements in the healthcare technology landscape. This position will work closely with executive leadership and other departments to drive the company’s strategic objectives, safeguard assets, and ensure compliance with industry standards and regulations. The SVP and CTO demonstrates the ability to collaborate and influence stakeholders at all levels of the organization while thriving in a high-pressure, dynamic environment with shifting priorities.

Essential Functions and Responsibilities:

Patient Experience:

• Works in collaboration with the Senior Leadership team as well as the Patient Experience Team to provide an environment that focuses on a positive patient and Associate experience every time.
• Recognizes the importance of patient/staff safety precautions as it relates to specific departments, the organization, and areas of responsibility.
• Leads the development of patient-centric technologies, such as telehealth platforms, patient portals, and mobile apps, to enhance engagement and satisfaction.
• Partners with clinical and administrative teams to deliver seamless and secure technology solutions that improve patient care coordination and outcomes.
• Participates in Senior Leader Experience Rounding and all applicable reporting and follow up.

Performance Improvement:

• Participates in the organization’s performance improvement program and practices; actively assists in improving performance based on results obtained from patient satisfaction/PI activities.
• Where appropriate, participates in Performance Improvement activities, including team membership.
• Fosters a High Reliability and an operationally excellent philosophy.

Leadership and Operational Excellence:

• Fosters an environment of accountability by applying consistent and fair practice in day-to-day oversight of areas of responsibility.
• Leads by example upholding the highest level of excellence in leadership standards and applications.
• Integrates organizational standards of performance into department strategies and processes.
• Supports all operational excellence initiatives ensuring full participation by team in all in-services and training programs, following up to ascertain that leaders are applying consistent standards of practice.
• Leads, mentors, and develops a high-performing team across multiple functions.
• Collaborates with other senior leaders to align operational strategies with corporate goals and objectives.
• Drives cross-functional initiatives that improve organizational effectiveness, safety, and business continuity.
• As a member of leadership, demonstrates and always supports our mission, our vision, our values, and our standards of behavior.

Executive Oversight and Operations:

Information Technology

• Develops and executes a comprehensive IT strategy aligned with the healthcare system’s goals and objectives, to facilitate ongoing operations and protect the integrity of MWHC information, data and medical records.
• Leads and manages the IT department, including infrastructure, software applications, enterprise systems, and cloud services to enhance service delivery, operational efficiencies, and clinical outcomes.
• Leads initiatives to modernize existing systems and oversees the adoption and integration of new technologies, including artificial intelligence (AI), machine learning, and digital health innovations, to improve the patient and provider experience, and ensure the healthcare system remains on the leading edge of m