General Maintenance Tech III (HVAC EPA 608 Card Required)

The General Maintenance Tech III position is a project specialist that performs maintenance service and repairs in the areas of plumbing, drywall, texture, tile, carpentry, painting, electrical, cabinetry, laminates, and appliance servicing at the journeyman level. This position is knowledgeable in the procedures and safety measures associated with industry and company standards. Role requires at least 4 years of experience in the fields or in related areas. GMT-III is familiar with a variety of these fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks and a wide degree of creativity and latitude is expected. Worked in a team environment to do repairs and prepare guest villas. Handle in-house repairs in areas that might include ceramic tiles, painting, repair and replacement of wallboard systems, wall vinyl, carpentry, cabinetry, laminates and other related fields. Must have a working knowledge of hand and power tools required to accomplish all phases of projects. Must be able to perform highly skilled finish work in cabinetry, wall/ floor covering, and finishes, and laminate repair. Replaces glass and roofing and repairs outdoor decks, balconies, and other outdoor woodwork. Perform general maintenance duties as assigned by leader. Must be able to follow written instruction and complete documentation associated with unit maintenance. This is a Journeyman level position.

HVAC EPA 608 Card Required

Weekends & Holidays Required

Flexibility Needed for Mid & Evening Shifts: 10am-11pm

Valid Driver's License

 

COMPANY BENEFITS

• Growth Opportunities & Stability
• 401K with Company Match
• Comprehensive Benefits - Medical, Dental & Vision Plans
• EAP - Employee Assistance Program
• PTO
• Discounts through IHG, company Perks website & FREE Vacation using ClubGO, and more...

ESSENTIAL DUTIES AND TASKS

• Interprets the facilities operations Way of Maintenance plan and facilities management strategies for managing the quality of guest condominiums, resort amenities and facilities, and campus grounds.  Strategically schedules a range of facilities care work tasks described in the plan for the day and future days/weeks/months using the facilities operations system of record. 
• Assigns scheduled and rapid-response work tasks to available skilled internal and contractor partner resources. Continually monitors work pace completion compared to established performance standards, reprioritizes and redirects work according to changing business conditions, and advises management on variance to standards.
• Serves as the central hub of facilities knowledge in the moment.   Uses multiple modes of communications to connect frequently with guest services (front desk) staff, housekeeping, maintenance technicians, contractor partners and resort guests for collection and dissemination of business-critical information.  Talks with resort guests to triage facilities issues, set service response expectations and validation that work has been completed to quality control and guest expectations.
• Analyzes information from various systems of record (facilities operations, voice of the guest, CRM) to identify trends in compliance performance.  Advises facilities, front office, and regional support on findings for process improvement solutions. Partners with resort Inventory Control on product trends, deficiencies, supply, and availability.
• Conducts quality inspections, maintains some critical inventories and performs periodic inventory counts, and performs light maintenance and administrative tasks as assigned. 

 QUALIFICATIONS

• Must be at least 18 years of age
• Must meet company's required motor vehicle policy standards
• Demonstrated experience in customer service environments that include customer complaint handling and resolution techniques  
• Demonstrated experience in highly collaborative cross-functional work relationships that resulted in positive outcomes  
• Demonstrated experience interpreting multiple sources of data to prioritize competing and frequently changing work tasks for a field-based service or logistics team preferred

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent
• Bilingual (languages common to the resort personnel and contractors) a plus but not required 
• Property management system proficiency preferred 
• Facilities management system p