Customer Service Representative - Batesville, IN

Aquí es donde salvas y sostienes vidas

En Baxter, estamos profundamente conectados por nuestra misión. No importa tu rol en Baxter, tu trabajo tiene un impacto positivo en la gente alrededor del mundo. Sentirá un propósito en toda la organización, ya que sabemos que nuestro trabajo mejora los resultados para millones de pacientes.

Los productos y terapias de Baxter se encuentran en casi cada hospital del mundo, el clínicas y en los hogares. Por más de 85 años hemos sido pioneros en innovaciones médicas significativas que transforman el cuidado en salud.

Juntos creamos un lugar donde somos felices, exitosos y nos inspiramos mutuamente. Aquí es donde puedes hacer tu mejor trabajo.

Únete a nosotros en la intersección de salvar y sostener vidas-donde tu propósito acelera nuestra misión.

Your role at Baxter

• You'll provide support for internal and external customers on Hill-Rom Products (both capital and rental products, including Sales and Service literature), via the telephone, fax, and email in a call center technical support environment
• This is where you efficiently provide customer service support!

This is a full-time position where the candidate would report to the Batesville, IN office and conduct a Hybrid model.

The candidate would report to the office on Monday and Friday, 9:30am-6pm, and work from home on Tuesday, Wednesday, and Thursday, 9:30am-6pm.

Your team

• This role is a hybrid position and will report onsite two days a week. The other three days are remote days.
• Baxter offers dental and medical insurance, paid time off, parental leave, and more

What you'll be doing

• Phone support for all incoming calls to department
• Research account number/Request new account number for customers
• Research part numbers for customers
• Run reports to provide purchase histories for beds and parts
• Place orders in the ERP system for all customers (Fax, Email and Phone)
• Verification of shipments for customers
• Request new part numbers and pricing to be added to ERP system
• Generation of RMAs for return products
• Verify serial numbers for warranty, and version of bed to determine bed functions for correct parts to be ordered
• Work with the Credit Department on parts orders with credit holds
• Work with Service Stores on back ordered parts and ship dates

What you'll bring

• High school diploma or GED required
• Successful completion of product training and testing required within 60 days of hire
• 2+ years customer service experience preferred

Qualifications and skills:

• Adapts to new technologies and is comfortable with the Microsoft Office Suite of products including Word, Excel and Outlook
• Ability to communicate effectively with internal and external customers
• Strong written and verbal communication skills required
• Strong analytical and organizational skills required
• High attention to detail required
• A strong individual contributor who can work effectively in a team environment
• Experience working in a healthcare setting preferred
• Schedule flexibility; ability to work weekends and holidays.
• Bilingual in Spanish a plus

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career.  At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices.  To that end, this position has a base salary range of $30,400 to $41800. The above range represents the expected base salary range for this position.  The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characterist