Senior Vice President, Head of Technology and Operations MPS

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Vice President, Head of Technology and Operations MPS

Mastercard Payments Services - MPS consist of three legal entities reporting to an independent Board, with a single Executive Leadership team. MPS delivers services for two Mastercard programs under the P&E program model, the MPS RTP program and the MPS bill pay program. The services cover RTP infrastructure services in five countries and Transfer solutions bill pay services in two countries. The companies are directly regulated in Denmark and indirectly regulated in Norway.
The role is a senior management role, with a reporting line to the MPS CEO. The role will be responsible for developing the Technology strategy and delivery models to meet the margin growth and service excellence and live operational management needs of MPS.
The role will be a designated engineering co-founder within the Core Payments model for the RTP MPS programme.

About the Role
• End-to-end responsible for MPS Technology and Services
• Secure that the service operating model in Mastercard is fit for purpose and working effectively to ensure that our services are stable, secure and compliant
• Design and setup the future operating model to secure Technology-, Engineering and relevant supporting functions are aligned to the company’s strategic objectives
• Oversee daily technology and business operations of the company and evaluate performance by analysing and interpreting data and metrics
• Responsibility for the leadership, management and development of direct report teams
• Bringing alignment on direction and priorities for teams in the value chain that are not reporting directly
• Responsible for the end-to-end delivery of all software development and changes within the MPS RTP programme
• Ensure a robust and forward-looking IT strategy is in place to focus the business on leading innovation for the industry
• Develop the capability, functionality, and capacity for growth in current and future service offerings; deliver approved programmes to time, cost and quality baselines.
• Responsible for building capabilities within team in 1st line operational business and 1st line technology risk capability
• Ensure robust controls to mitigate operational risk and regularly trial business continuity procedures.
• Drive continuous improvements in customer service and ensure that all customers receive the same high level of care and a consistent experience
• Determine and sponsor key business technology and operational initiatives as opportunities arise considering the company’s commercial position; increasing revenue and maintaining optimised costs should be at the fore of business activities.
• Measure effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes
• Provide mentoring and coaching to employees and share timely feedback
• Recruit skilled talent and maintain succession plans
Specifically, for RTP:
• Support the Product and CAM lead in complex, high impact negotiations, execution of the customer contracts, leveraging and collaborating with global resources.
• Ensure the development take-up and consistent use of best practice in technology, product and engineering and service delivery management approaches.
• Undertaking budgeting and reporting through appropriate review cycles for all products / services and countries.
• Responsible for the build, deployment, and maintenance of all MPS RTP solutions, required to meet current and future demand
• Maintain a cost-effective balance of resources by selecting and engaging permanent, contract, and partner staff.
• Responsible for Systems Platform Architecture - business engagement, service design, technology architecture and vendor engagement
• Finance and Budgeting: Working with finance teams to develop budgets, monitor financial performance, and manage expenses.
• Risk Management: Supporting identification and mitigation of risks across various areas of the organization, including financial, operational, and compliance risks. Overlap to CRO-area.
• Vendor Management: Negotiating contracts and managing relationships with vendors and service providers. Overlap to GC-area.
• Change Management: Leading organizati