Mid-Market Director – Absence, Disability Management and Leave (ADML)

Overview 

WTW is launching a new Mid-Market ADML delivery model focused on clients in the 500 to 5,000 life segment. As part of this strategy, we are establishing a new Mid-Market Director role aligned to each of WTW’s six U.S. geographic regions. 

Each Mid-Market Director will have primary responsibility for ADML delivery, market leadership, and client success within their assigned geography. 

This is a new role that requires flexibility, comfort with ambiguity, and an entrepreneurial mindset to help build, scale, and refine a differentiated mid-market offering. 

The Role

• Own ADML delivery for mid-market clients (500–5,000 lives) within an assigned U.S. geography 
• Serve as the senior day-to-day ADML leader for assigned relationships, ensuring high-quality delivery and client satisfaction 
• Lead projects involving the design and management of absence, disability, leave, life, and AD&D programs 
• Apply deep expertise across claims, underwriting, implementation, and ongoing plan management 
• Oversee vendor procurement, negotiation, optimization, and performance audits 
• Partner with regional sales and leadership teams to support new business pursuits and expansion opportunities 
• Help define and refine mid-market ADML processes, workflows, and delivery standards 
• Serve as a people leader and mentor to consultants supporting mid-market clients 
• Contribute to the development of intellectual capital, tools, and scalable solutions for mid-market ADML 

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this role. 

Qualifications 

• 10+ years of experience in ADML consulting, brokerage, carrier, or vendor environments
• Strong hands-on knowledge of disability claims management, underwriting, and implementation 
• Proven ability to manage complex client engagements and multiple stakeholders 
• Experience operating with a high degree of autonomy and accountability 
• Demonstrated flexibility and problem-solving ability in evolving environments 
• Strong financial, analytical, and communication skills 
• Experience mentoring or leading junior staff 
• Bachelor’s degree required; quantitative coursework preferred 
• State Life and Health license required within 90 days of hire 
• Ability to travel approximately 15–25%, primarily day travel 

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans

Pursuant to the San Francisco Fair Chance Ord