Jobs and Careers
RM
Data Analyst & IT Support Specialist at RMD Group
RMD GroupSan Diego, United Statesfull_timeVerifiedPosted 22 May 2025
💰 $70,000/yr($60,000/yr – $70,000/yr)
About the role
Position Summary: This hybrid role supports the organization in two key areas:
- Data Analysis – extracting and synthesizing data from POS and business systems to generate operational insights and weekly/ad hoc reports.
- IT Support – providing frontline IT assistance across our Windows-based environment, supporting network connectivity, hardware/software functionality, and onboarding/offboarding users across Office365 and other systems.
- Data & Reporting
- Build, maintain, and distribute weekly and ad hoc reports from systems including Toast POS, Office365, and internal databases.
- Analyze operational and sales data to identify trends and support decision-making.
- Support cross-departmental reporting needs (Accounting, Events, Operations, Marketing, etc.).
- Maintain dashboards and assist in automation of repetitive reporting tasks where feasible.
- IT Support & Systems Maintenance
- Serve as the first point of contact for basic IT troubleshooting across all departments.
- Provide hands-on support for issues related to PCs, printers, hardware peripherals, and user access.
- Diagnose and resolve connectivity issues, primarily within Ubiquiti network systems.
- Support Toast POS maintenance, configurations, and incident response.
- Manage Office365 user administration: account creation, license assignments, and access controls.
- Support onboarding/offboarding workflows for new hires and terminations.
- Maintain hardware/software inventory and assist with procurement as needed.
- Must be able to work independently and make decisions that impact the company
- Demonstrate the ability to anticipate the needs of others
- Must possess strong written and verbal communication skills
- Must have a positive and outgoing attitude
- High School Degree or equivalent required
- 2+ years of experience in a data analyst or IT support role (hospitality or multi-unit environment a plus)
- Proficiency in Microsoft Excel and Office365 (SharePoint, Outlook, Teams, etc.)
- Comfortable with PC hardware, Windows OS troubleshooting, and basic networking (especially Ubiquiti/UniFi environments)
- Ability to translate data into clear insights and communicate findings to both technical and non-technical audiences
- Strong organizational skills and attention to detail
- Experience working in hospitality, retail, or restaurant groups
- Experience with Toast POS (back-end admin or reporting modules preferred)
- Familiarity with Power BI, SQL, or other data visualization/reporting tools
- Understanding of SaaS tools like Tripleseat, Restaurant365, Hubspot
- Scripting or automation knowledge (e.g., Power Automate or Zapier) a plus
- Annual expectations will be set for ongoing learning and may include acquiring certifications, licenses and/or registrations that are applicable to the responsibilities of this position.Physical Requirements:
- M
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s