WMS Superuser-2nd Shift

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: [[Aurora, IL]] 

Division: [[Solutions]] 
Job Posting Title: [[WMS Superuser]] 
Time Type: [[Full Time]]

Department:   ☐ Admin    ☐ Corporate    ☒ Ops    ☐  Safety    ☐  Training

FLSA Status:   ☒ Exempt ☐ Non-Exempt

Job Status:  ☒ F/T     ☐ P/T      ☐ Temporary

Amount of Travel Required (%): 70%

Reports To:  Direct Manager

Direct Reports:  None

System Job Title: Systems Specialist (SYS-03)

 

 

POSITION SUMMARY

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data TO EVALUATE A SYSTEM’S PERFORMACE, IDENTIFY USER NEEDS, AND determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations

 

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application
• Works with the company’s team to successfully close support service request issues and support testing activities
• Works with project teams to help implement, maintain, and improve Internal Systems
• Ensures that company and company assets are maintained responsibly
• Effectively communicates relevant IT-related information to site management and client management (as appropriate)
• Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together.
• Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.
• Maintain communication with corporate IT and operations staff.
• Will work with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and