Manager, Personalized Planning, Advice and Investment Product Solutions (Retirement Solutions)

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a G4 band role.

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Job Description Summary

At the heart of our work with retirement plans for high-profile organizations is the desire to help individuals retire successfully. Multiple decision-makers are engaged in plan selection, enhancements and retention, requiring teamwork, strategic thinking and superior relationship management on various levels. If you can collaborate, connect and communicate to build, grow and retain meaningful and productive business relationships, we want to know more about you!

As the manager, you’ll lead a team of personal financial planning and provide effective leadership and management for the technical and customer service responsibilities of the team. Continually drives process improvements, handles escalated items and ensures compliant and efficient processing of documents and transactions according to internal and external standards. Manages all team activities including: assigning and monitoring work, monitoring and establishing processes/procedures, or production standards and schedules to ensure compliance with established guidelines, handling associate issues, facilitating team and one on one meetings. Partners with associates to develop individual objectives, development plans, and gathers statistics to populate coaching sheets for ongoing feedback. Responsible for hiring, salary planning and administration, and handling of disciplinary issues.

Job Description

Key Responsibilities

• Responsible for managing and analyzing team activities and processes to ensure timely and accurate processing, establishing productivity plans and metrics to monitor accomplishment of goals/performance levels and operational objectives related to multiple administrative functions included, such as handling of mail, securities, checks and new business, daily transmittals, account maintenance and transfers, and reconciliation of books and records.  Ensures compliance with all state and federal mandates and government programs.  Acts as FINRA Supervisory Principal.

• Review performance standards and measures to ensure appropriateness and provide continuing tracking and reporting of results against all measurements to facilitate improvement in customer service and productivity. Responsible for development and implementation of best practices which lead to operational excellence in all functional teams that are compliant with regulatory requirements, including SEC, FINRA and state insurance departments.

• Manages all team activities including; assigning and monitoring work, monitoring and establishing processes/procedures, or production standards and schedules to ensure compliance with established guidelines, handling associate issues, facilitating team and one on one meetings.  Partners with associates to develop individual objectives and development plans, and gathers statistics to populate coaching sheets for ongoing feedback.  Responsible for hiring, placing, salary planning and administration, and handling of disciplinary issues.

• Facilitates problem resolution across business units on both routine and escalated issues coordinating between General Counsel, Compliance, Operations, Licensing, Agreements, Commissions, Supervision, Marketing, Financial Operations and Service Relations.

• Serve as Subject Matter Expert for multiple projects and enterprise level initiatives.  Participates in assigned projects and task teams; provides input and performs research/analysis; reports to staff, management and other teams as required.  Keeps up-to-date with legal and legislative changes as well as systems changes applicable to functional responsibilities.

• Oversees the maintenance of processing records; generates and analyzes reports as requested by management. Partners with department management to evaluate and make recommendations to change department workflows and processes to improve productivity and reduce