Senior Manager, Poland

Job Description

Contract: Permanent, Full Time  

Office Location: Warsaw,

We are excited to announce the opening of new offices in Poland, marking an important step in our firm’s strategic expansion across Central and Eastern Europe. 

The role:

As a Senior Manager at Fragomen, you will play a pivotal role in the strategic and operational management of client relationships within the Polish practice. Working closely with senior leadership. you will be responsible for overseeing client service delivery, leading key practice initiatives, managing staff, and supporting the growth and development of the practice in alignment with the firm’s global business objectives. As this is a newly established practice, the role will also involve shaping and embedding the foundational structures for long-term success.

What your day will look like:

Practice Management & Strategic Frameworks:

• Support leadership in setting up the operational and strategic foundations of the Poland practice

• Develop and implement key internal processes, policies, and client protocols to support efficient and consistent delivery

• Define and embed best practices across the practice in line with the broader goals of the firm

• Collaborate with firm leadership on setting strategic goals, revenue targets, resource planning, and   client growth initiatives

Client Relationship Management:

• Act as the day-to-day lead for managing client relationships, ensuring the delivery of a high-quality, professional service, and maintain clear, consistent communication.

• Collaborate with senior leadership to strategically manage accounts and develop tailored solutions to enhance client experience and service offerings

• Act as the primary liaison between clients and internal teams ensuring expectations are met and service delivery remains aligned with client objectives. 

• Serve as a subject matter expert on immigration processes, legal framework, and client delivery best practices

• Represent the firm in client presentations, business development initiatives, or industry events, strengthening Fragomen’s brand and client trust

Team Leadership & Operational Oversight:

• Supervise and support staff within the Polish practice, fostering a culture of accountability, collaboration and continuous improvement and adherence to agreed best practices

• Oversee core operational functions including billings, workflow and capacity management, and quality control.

• Allocate work within the team, monitor progress, and ensure timely client focused service delivery.

• Provide regular coaching, mentoring, and performance feedback to staff to support individual growth and team development.  

Practice Development & Strategic Initiatives:

• Lead and take ownership of specific areas of the practice, as agreed with senior leadership. These may include:

  • Policy leadership and development

  • Government liaison

  • Technical leadership

  • Best practice and compliance

  • Billing and finance

  • Client development and marketing

Business Development:

• Proactively identify new business opportunities and support the acquisition of new clients in collaboration with leadership.

• Develop and maintain strong client and industry networks to support the growth and visibility of the practice

Reporting & Performance Monitoring:

• Report on team performance, project delivery, and strategic objectives

• Support continuous improvement by implementing feedback and process enhancements

• Conduct 1:1s and development planning sessions with Managers and high-potential staff to support career growth.

• Lead or support performance reviews, internal training initiatives, and succession planning within the team.

The team:

You will be joining a dynamic team of immigration professionals working in a fast-paced, international environment. Collaboration is at the heart of what we do—teamwork, knowledge sharing, and mutual support are essential to our success. As we build our presence in Poland, you’ll have the opportunity to contribute meaningfully from day one while being supported by a culture that values empowerment, growth, and continuous learning. It’s an exciting time to join a team where your expertise will have a real impact. 

What we are looking for: