Fleet Manager I

WHO WE ARE Headquarters: Cedar Rapids, IA Position Locations: Work From Home in one of the following cities: Traverse City, MI, Gaylord, MI, Grand Rapids, MI or Battle Creek, MI. We have filled all except for Grand Rapids, looking for candidates for the Grand Rapids area.    CRST The Transportation Solution, Inc. As a member of Team CRST, you’ll be part of one of the nation’s largest privately held transportation and logistics companies – this year celebrating its 70th anniversary. We offer services including truckload capacity, flatbed, transportation management, dedicated services, white-glove handling, team expedited and final mile delivery.   We drive over 158 million miles annually, thanks to the hard work of 4,000 drivers, a network of contractors and agents and support from 1,800 team members. Every mile reflects our tenacious commitment to over-deliver, exceed customer expectations and uphold the highest standards of safety and service.   CRST Dedicated Solutions CRST's Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense.   The Role The Fleet Manager is responsible for overseeing all aspects of a fleet of trucks. Their main task is to ensure the fleet is well-maintained, meets legal requirements, and is operated efficiently to maximize productivity and minimize costs. They are responsible for managing and developing relationships with drivers to increase overall driver satisfaction and to improve driver retention. They also work closely with drivers to coordinate deliveries and ensure they arrive at their destination on time. Communication, analytical, and organizational skills are essential to succeed in this role. These roles will support our partnerships with Home Depots in the area.    Shift: This is a work from home position available in one of the following cities. Travel will be required two days a week doing store and driver visits in the market. Your first two weeks will consist of required training in Detroit, MI. 

• Traverse City, MI: Monday - Friday 5:00 am - 2:00 pm
• Gaylord, MI: Tuesday - Saturday 9:30 am - 6: 30 pm
• Grand Rapids, MI: Tuesday - Saturday 5:00 am - 2:00 pm
• Battle Creek, MI: Tuesday - Saturday 5:00 am - 2:00 pm 

  Compensation: $65,000 per year. This is a fixed rate of pay for the role and is not negotiable.   Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.   Essential Duties and Responsibilities: 

• Driver Management – Oversee a team of drivers to ensure exceptional customer service delivery and fleet profitability
• Customer Service – Perform all aspects of dedicated customer support including load booking and service failure resolution
• Operational Planning – Manage daily scheduling of equipment and drivers to maximize utilization
• Cross-Functional Communication – Serve as liaison between customers, drivers and internal departments to ensure smooth operations
• Driver Relations – Build and maintain positive relationships with drivers to enhance performance and support retention efforts
• Authorization – Approve pay-related items in alignment with company policy
• Safety Compliance – Ensure all safety protocols and procedures are consistently followed
• Performance Tracking – Assist in the development and management of customized KPIs to monitor and achieve performance goals
• Accountability & Reliability – Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

  Required Qualifications:

• Previous driver manager experience
• 1 year of experience in transportation/logistics
• 1 year experience in dispatching

  Preferred Qualifications:

• Associate’s degree
• 1-2 years of experience in transportation/logistics
• 1-2 years of experience in dispatching
• 1-2 years of experience with customer relationships

  Ideal Experience & Skill Set:

• Compl