Learning and Knowledge Mgt - Sr. Learning and Knowledge Business Partner - Full Time - Remote (So.CA)

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!


Design, develop, and implement learning programs to maximize performance and efficiency within the organization particularly to business units located at the corporate location. As the senior Learning Business partner, this role will interact with corporate Business Unit Owners and subject matter experts (SMEs) to ensure training needs are met and the proper learning program and content is delivered. The Senior Learning and Knowledge Management Specialist role will also oversee all systems related training and assist in the training of other trainers and Subject Matter Experts to meet training objectives. In conjunction or in the absence of the VP of Learning and Knowledge Management, the Senior K&M Specialist may provide direction or recommendations to learning programs that support the organization’s strategies.


Responsibilities:
• Develop, Lead and execute learning and development projects to ensure improved team member performance and support of organizational learning objectives at the broader organization and the targeted corporate location. Provide reports to management on the success of various programs designed to enhance team member performance at both an individual and department level.
• Establishes and tracks learning metrics and provides recommendations to corporate business unit owners, management to enhance performance and support business needs.
• Evaluates training programs, delivery methods, design and provides appropriate recommendations to ensure alignment and support of the corporate strategic plan particularly to those business partners. Assist in development of strategic training plan and annual budget.
• Interface with corporate business partners, management personnel, subject matter experts, staff to gain knowledge of identified work situation, and analyzes current workflows requiring team member training and recommends appropriate training and ensures learning outcomes.
• Design, develop and deliver training on new systems, system upgrades to affected team members in both the corporate workspace and at the broader organizational level
• Conduct training sessions in areas such as, but not limited to; sales and service, new hire orientation, Leadership and supervisory training, refresher training as well as specific –on-the-job training. Test trainees to measure their learning progress and to evaluate effectiveness of training presentations. Assess implications of training conducted in one area to another.
• Participate on the Project Team to review processes, new products, services and systems that are implemented. Provide input on the development on products, services and processes.
• Participates in Service Pack updates and testing on the Users System to ensure staff understands the changes before loaded in the “Live” file.
• Participate in special projects as directed by department management.
• In the absence of the VP of Learning and Knowledge Management, the senior K&M Specialist may provide direction or make recommendations on training related programs and issues.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Other related duties as assigned.
• Maintains member and other sensitive information with confidentiality.
• Treats co-workers and members with respect.
Qualifications:
• Three plus years - Operations experience in the Financial industry.
• Five plus years in a L&D or Training role
• Five years of training and curriculum design
• Proficient in Microsoft Office applications.
• Working knowledge of Operational system applications
• Working knowledge of Learning Management Systems
• Strong technical understanding of integrated business application solutions and implementations
• Demonstrated ability to develop curriculum from design through delivery.
• Demonstrated ability to lead and direct the work of others.
• Tolerance for time pressure deadlines.
• Demonstrated superior administrative, organization and communication skills.
• Instructional Design
• Knowledge of financial products and services, compliance and regulatory requirements.

Preferred Qualifications:
• Knowledge of instructional design models
• Experience in creating e-modules in Captivate or Articulate
• Tr