Assistant Director, Accessibility Services

JOB TITLE

Assistant Director, Accessibility Services

LOCATION

Worcester

DEPARTMENT NAME

Office of Accessibility Services

DIVISION NAME

Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

The Assistant Director for the Office of Accessibility Services (OAS) supports students with disabilities by coordinating and providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. This position is responsible for conducting intake appointments, providing ongoing case management, and consulting with faculty and staff to ensure equitable access to the college experience.

The Assistant Director also plays a key role in supporting the daily operations of the Exam Proctoring Center (EPC), facilitating classroom accommodations, and assisting with the distribution and management of assistive technology. Additionally, this position contributes to compliance efforts, assesses current services, and collaborates on new initiatives that promote accessibility and student success.

This is a full-time, twelve-month position (40 hours per week).

JOB DESCRIPTION

Assist with the interactive intake process and support students in accessing accommodations by:

• Evaluating and interpreting disability documentation to determine reasonable accommodations under federal, state, and local regulations

• Maintaining accurate case files and confidential student records in the ClockWork electronic database

• Holding daily drop-in hours to address unscheduled questions and concerns

• Providing individualized support to students through one-on-one appointments

• Supporting the temporary accommodation, reduced course load, and priority registration processes

• Assisting with operations in the Exam Proctoring Center during peak periods, including coordinating final exams and providing proctoring coverage as needed

• Communicating with campus partners, including faculty, department chairs, and deans, regarding academic accommodations

• Coordinating referrals to on-campus and community resources to support student success

Complete projects that support the retention and success of students by:

• Assisting with the design and facilitation of campus presentations and training on accessibility, disability inclusion, and Universal Design for Learning (UDL) to promote inclusive best practices

• Representing the Office of Accessibility Services (OAS) on campus committees and working groups

• Participating in key campus events, including Open Houses, Accepted Student Days, New Student Orientations, and Commencement

• Collaborating with campus partners on initiatives that promote equity, student engagement, and academic success

• Reviewing current trends, legal cases, and best practices within the accessibility field

Stay well-informed of best practices in assistive technology by:

• Managing the purchase and loan process for assistive technology, including maintaining accurate and up-to-date loan agreements

• Collaborating with campus partners to coordinate captioning requests

• Obtaining or creating alternate format materials as requested to ensure equal access

• Scheduling interpreters and live captioning services through approved external vendors as needed

• Communicating with faculty members regarding course format and accessibility needs

• Researching emerging assistive technologies and troubleshooting issues as they arise

Performs all other duties and responsibilities as assigned or directed by the supervisor.

Requirements:

• Bachelor's degree in Education, Psychology, Social Work, or General Studies (with a focus on sociology, education, or psychology)

• Two years of experience in academic support or student retention programs

• Knowledge of the ADA and Section 504 of the Rehabilitation Act of 1973

• Experience reviewing and evaluating disability documentation to determine reasonable accommodations

• Experience working with students with disabilities in a higher education setting is preferred

• Strong interpersonal and communication skills, with the ability to work both independently and collaboratively in a team, manage time effectively, solve problems efficiently, and thrive in a fast-paced environment

• Ability to occasionally work off-hours during peak times (final exams, orientations, commencement, etc.)

Pay: $55,400 - $61,200 per year
WPI provides a generous and well-rounded be