Neighborhood Facilities Manager

Department: University Life

Classification: Trades Technician 4

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Pay Band: 04

Salary: Salary range starting mid $60k; commensurate with education and experience.

Restricted: Yes

Criminal Background Check: Yes

Motor Vehicle Records Check: Yes

About the Department:

Housing & Residence Life (HRL) is a self-supporting auxiliary organization within the University Life unit of George Mason University. HRL serves a highly diverse population of approximately 6,000 students, the majority of which are undergraduates living in traditional, suite, and apartment-style residence halls on three campuses within the vibrant Northern Virginia area. HRL employs over 150 full-time and graduate staff members and over 250 undergraduate student staff members. HRL is committed to providing a safe, well-maintained student-centered environment that is innovative and inclusive of a global community. It is dedicated to creating a home that enriches the experiences of our students, staff, and faculty.

About the Position:

The Neighborhood Facilities Manager is responsible for coordinating, planning, managing, training, and supervising housekeeping operations. This position also ensures service and maintenance requests are attended in a timely manner for the residence halls at George Mason University. Primary responsibilities include facilities inspections and recommendations, work order submittals, follow ups, housekeeping support, supervision and development, and administrative and departmental duties.

Responsibilities:

Facilities Maintenance and Management:

• Ensures buildings within assigned neighborhood are properly maintained with regard to safety, resident comfort, and cleanliness, as mandated by external directives from the Occupational Health and Safety Administration (OSHA) and internal directives from Mason's Environmental Health & Safety Office (EHS) and the HRL Leadership team;
• Completes weekly inspections of assigned neighborhood buildings and provides recommendations for preventative maintenance and furniture condition to the Associate Director of Housekeeping & Special Projects;
• Coordinates daily residential inspections, maintains inspection documents, enters work orders in maintenance management systems, and performs quality control to verify quality and timely performance of maintenance checks;
• Addresses and resolves daily assigned work orders within assigned neighborhood facilities. Performs quality control inspections and ensures completion of all work orders. Follows up with the Associate Director of Housekeeping & Special Projects and the appropriate staff and/or departments as necessary. Provides exception reports to document any delays in completion of work;
• Interacts with neighborhood residents and HRL staff to respond to parental and student residential maintenance and facilities inquiries and concerns; 
• With the Associate Director of Housekeeping & Special Projects, coordinates building fire drills, elevator inspections, and facilities inspections;
• Prepares incident/accident reports as needed within the assigned neighborhood;
• Performs in-room inspections during transitional periods to ascertain the extent of significant maintenance, housekeeping, renewal work, and readiness of the rooms;
• Routinely inspects and inventories on-campus storage areas to maintain accurate records, and collaborates with the Associate Director of Housekeeping & Special Projects and the Procurement & Housing Operations Administrator to ensure asset and inventory lists are current;
• Requests necessary neighborhood supplies and equipment via supply order forms submitted to the Associate Director of Housekeeping & Special Projects; and
• Provides work order management as it relates to training, support, approval, assignment, quality control, inspections of work, and completion via the computer maintenance management system per previously set standards of service and response;
• Provides detailed reports as needed.

Housekeeping Supervision and Development:

• Supervises Housekeepers and Lead Housekeepers in assigned resid