Job Description Summary

The Project Manager is responsible for the maintenance of customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, and demonstrating accountability for their part in the BD Sales Process. This position manages the implementation and evaluation of infusion products at customer sites through the development of timelines and facilitation and scheduling of internal and external resources. Manages multiple implementation projects through project life cycle following standardized processes, including pre-sale activity, coordination of multidisciplinary team for product implementation, and post implementation customer follow-up. Focus is on productivity in implementation and customer satisfaction. Serves as the primary point of contact for customers during the implementation process.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Professional Services Project Management is responsible for managing all aspects of implementation and service projects for the Infusion organization.  The Project Manager collaborates with customers and leads Implementation Project Teams on planning, scheduling and execution of all deliverables within the scope of the project or program.   

 

Overall responsibilities: 

The overall responsibilities of the implementation project manager include:  

• Lead, facilitate, coordinate, and track day-to- day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract 

• Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities 

• Successfully manage the scope of the project, including customer priorities 

• Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution 

• Appropriately manage / escalate project issues or risks 

• Managing customer expectations of product and services 

• Providing leadership and direction for customers and BD project team 

• Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership 

• Ensuring customer satisfaction 

• Demonstrated ability of leading project teams and act as an effective team leader for all matrixed staff 

• Accurately forecasting current and future quarter revenue for each assigned projects  

• Use of all governance tools for all assigned projects to effectively manage all projects 

• Provides constructive performance appraisal input through peer review process 

 

Skills, Duties and Tasks particular to the job: 

Project Manager 

• Demonstrates knowledge of industry-recognized project management methodologies 

• Demonstrates an understanding of implementation project governance expectations  

• Has responsibility of small or medium sized projects or teams 

• Project scope requires minimal impact to customer workflow  (single site) 

• Responsible for maintaining project schedule and timeline 

• Compliant with forecasting and backlog management processes 

• Participates in pre-sale process for small or medium size projects 

• Provides coaching, mentoring, and training for project team 

• Demonstrates effective communication and engagement with customer 

• Ensures complete project closure including hand off and equipment confirmation 

• Demonstrates the professional and soft skills necessary to be an effective project manager 

 

Required Soft Skills: 

 

Project Managers should exhibit competency in the following set of soft skills: 

• Negotiation skills 

• Effective interpersonal skills 

• Team leadership 

• Ability to work in a matrixed environments