Associate Client Manager, Customer Success & Insights

Company Description

REF38852N

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for an Associate Client Manager.

At NIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion. 

This is a Hybrid position that requires being onsite in the Hanover, NJ office.

Job Description

As an Associate Client Manager, you are responsible for all client activity and the overall success of NIQ at the customer. This includes delivering analytics and initial recommendations for clients based on the NIQ Solutions and Services assigned to them to deliver on. This role has deep knowledge of the customer’s business and industry, enabling you to identify new opportunities for NIQ to drive value. You'll work successfully across a matrixed organization structure, fully leveraging the service model. 

Responsibilities:

• Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity. 
• Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing. 
• Understand and leverage NIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations. 
• Lead client presentations with proactive insights and action-oriented recommendations. 
• Drive strategic thought leadership with customers leveraging NIQ tools and assets. 
• Identify opportunities for increased partnership and elevate those opportunities to organizational partners. 
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation. 
• Ensure client stakeholders buy into outcomes and value NIQ is delivering to them. 
• Understand client structure and organization. 
• Ensure on-time delivery of solutions to achieve forecasted revenue on-time. 
• Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome. 

A Little Bit About You 

You are flexible and easily adapt to a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, and then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a hybrid team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities. 

Qualifications

• 2 years of industry experience – CPG, consulting, information, technology, and analytics. 
• College/University Undergraduate or Master’s degree. 
• Demonstrated strength in analytics. 
• Experience collaborating with teams and working in a matrixed environment. 
• Time Management skills.
• Highly proficient in data analysis and Microsoft Office. 
• Experience communicating with clients.
• Ability to be onsite 1-2 days a week.

Additional Information

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental and vision).
• Flexible spending accounts and Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.

All your information will be kept confidential according to EEO guidelines.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.