Customer Success Engineering Manager - REF8588B

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

• Location: Singapore/Australia
• Full-time
• Department: Customer Engagement

Customer adoption is the lifeline of any SaaS driven company, customers will forever be driven by business objectives to align project priorities.  As a transformation vendor, still disrupting the networking and security markets, Zscaler is hyper focused on making sure our customers not only renew with us but as importantly fully adopt what they have purchased [licenses and capabilities].

We're looking for an exceptional Customer Success Engineering Manager to lead and grow our CSE APJ team.  You will lead our existing customer success engineers and help us grow and strengthen the team.  You will align closely with the region and geo customer success team, product management, and engineering to help drive adoption, execute strategic solutions consulting engagement with customers.  We are looking for a seasoned pre-sales or post sales leader with a proven track record growing a sales engineering organization. 

Responsibilities

• Recruit, mentor, and develop the Customer Success Engineering APJ Team
• Refine and scale the core customer adoption processes such as best practices, enhance the customers cyber security stance, qualification of existing customer SaaS service in accordance with Zscaler best practices.
• Develop and deliver customer adoption initiatives across the various Zscaler platform capabilities.
• You will be required to work closely with Customer/Account Executives, Directors and Operations team to help redirect and drive adoption.
• Participate in regional industry events/organizations as a thought leader.
• Collaborate with a variety of internal functional areas to ensure solutions are implemented and supported in-line with client expectations.
• Provide input on product development or enhancements to existing products to product management function.

Qualifications

• Bachelor’s Degree in Engineering or a related field or equivalent experience
• 10+ years of experience in sales engineering, systems engineering or post sales customer facing engineering with at least 5 years managing and directing a customer facing engineering team.
• Excellent knowledge and prior experience selling/positioning network security technologies including but not limited to: HTTP and web related technologies, proxies, caches, firewalls, SSL/IPsec, VPN’s, DLP, anti-virus, spam and spyware solutions (Gateway and SaaS).
• Demonstrated success working with Fortune 1000 companies.
• Strong customer relationship and people skills as well as strong written communications and presentation skills.
• Excellent project management skills.
• Ability to influence technical decision makers and executives.
• Ability to travel.

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Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

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