Global Customer Facing Effectiveness Lead

Job title: Global Customer Facing Effectiveness Lead
Location: Any location with Sanofi office
30% of travel expected
Job type: Permanent

About the job

Strategic context:

As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter into the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

GTMC organization aims for:

Centralization of Go-to-Market excellence and operational tasks across GBUs,

Standardizing best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global,

Defining clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency and leveraging best, and

Establishing best-in-cost solutions by leveraging our bargain power with preferred suppliers established by Procurement.

As part of GTMC, vision of the Customer Facing Capabilities pillar is the definition of Sanofi-wide best-in-class strategies for training and learning, target and segmentation, incentives, operations planning, performance management, GTM deployment, and administration of all used tools to provide the best support for our field forces, fostering standardization and respecting key particularities of each geography in order to enable impeccable execution and to reach high performance. GTMC will also collaborate closely with Digital to provide consistent global tools and with Procurement to guarantee the leverage of global deals with preferred suppliers. The leaders of each GTMC pillar will have to ensure perfect integration among them.

As a Global Customer Facing Effectiveness Manager:

You will be a member for Global Customer Facing Effectiveness Leadership Team.

You will continuously work with GBUs and Franchise leads to deliver the value and insights expected from the Customer Facing Effectiveness GTMC pillar as true partner in enabling business growth.

You will foster partnerships and close collaboration between cross-functional teams (i.e. Marketing, Medical, GTMC, Digital, Procurement, P&C, and Finance) and drive structured ways of working between teams to provide maximum value to business teams, field forces, and our external customers.

You will role model Play-To-Win principles, delivering high performance in the “what’s” and “how’s”.

Main responsibilities:

Drive effectiveness of Customer Facing Capabilities and support optimal field resources deployment (GTM) cross GBU and markets in alignment with strategic corporate imperatives.

Support establishment and management of global policies, internal controls, and process guidance’s to boost standardization and simplification respecting particularities of GBUs and markets: field activity management, incentives and target setting, customer segmentation and targeting, field design and resource allocation.

Support definition of KPIs and targets necessary to drive field effectiveness, necessary enablers, governance, and reporting layers for its achievement.

Collaborate with Regional Leads on local implementation of GTMC strategy and hubs ramp-up.

Partner with other GTMC pillars, GPOs and Digital to avoid any fragmented solution or approach.

Collaborate for the co-building of transformation programs (e.g. Turing, GenAI, new tools).

Ensure priority support to new launches.

Have a robust plan and implement concrete moves towards best-in-class capabilities.

Ensure the accomplishment of financial budget requirements and targets.

About you

Experience:

Years of Experience in Commercial Operations environment, especially in supporting field force operations.

Experienced in leading by influence and driving in matrix project teams and organizational set-ups.

Back-ground of complex project man