Replacement Agent - Native speaker Italian (W/M)

Job Description

The job that rocks :

Based in Basel, you are the first point of contact for our replacement customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices.

• In doing so, your main task is to assist our replacement customers on the phone and via email to find car availabilities for their clients.
• You have full access to the fleet availabilities of the branches in order to offer the best solution for the client.
• You always have a sympathetic ear, and you advise our customers over the phone and via email.
• We are big on team spirit, and that's why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty.

Qualifications

The applicant of our dreams :

• You are native speaker Italian and English (written & spoken) and have an understandable and clear way to speak and express yourself. Speaking french is also recommanded. 
• You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
• Ideally, you would already have some initial experience in customer service, working in a call center, sales, restaurants, or generally dealing with customers
• You are an organizational and communicative talent, able to cope with a heavy workload, and highly dependable
• You like to work in international teams and appreciate the exchange with colleagues
• You are practiced in using MS-Office programs – especially Outlook, Word, and Excel

Additional Information

Salary : 3392 CHF per month

Contract : 42 hours per week 

More about the department

Our customers are our priority - nothing is more important to us. We are the customer's first impression of Sixt and our main aim is to make it a positive one. We are available 5 days a week to answer our customers' questions, wishes, needs or to assist them with any difficulties they may encounter. Whether by phone or e-mail, in italian, English or French, we are only satisfied when our customers are.

About the department:
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.

About us:
We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!