National Account Liaison

Department: Maple Heights Administration 164009

Employment Type: Full Time

Location: Maple Heights

Description

We are seeking an experienced and dynamic National Account Liaison to join our team. The National Account Liaison will play a crucial role in building and maintaining strong relationships with our national accounts, ensuring client satisfaction, and fostering business growth. The ideal candidate will have a proven track record in account management, excellent communication skills, and the ability to collaborate with cross-functional teams.

WHAT YOU'LL DO

Client Transition Support: 

• Cultivate and maintain strong internal relationships to facilitate a smooth transition of clients to the operations team post-sale.
• Document essential client information and actively participate in client extensions or reviews as needed.
• Oversee all third party sales relationships for Continental.

Continuous Improvement and Relationship Management: 

• Drive continuous improvement by identifying opportunities and optimizing existing tools and resources.
• Establish and nurture robust relationships with national accounts, acting as the primary point of contact.
• Address inquiries, resolve issues promptly, and ensure overall client satisfaction.
• Collaborate with internal teams to align strategies and provide comprehensive support to meet the evolving needs of national accounts.
• Advocate and represent both Continental and external stakeholders to ensure interests of both parties are represented and addressed.
• Demonstrate courage when addressing conflicting priorities.

Account Management and Strategy

• Conduct regular account reviews, evaluating performance and presenting insightful analyses to stakeholders.
• Stay abreast of industry trends, market conditions, and competitor activities.
• Coordinate and lead regular meetings with other national account representatives and the Senior Vice President to discuss initiatives and explore growth opportunities.
• Monitor key performance indicators (KPIs) to assess account performance and identify areas for optimization.
• Collaborate closely with the sales team to identify and pursue upselling and cross-selling opportunities within national accounts.

Compliance and Policy Adherence

• Demonstrate a commitment to respecting company policies and procedures while executing core responsibilities and introducing new solutions.

WHO YOU ARE

• Bachelor’s degree preferred in sales, business marketing or similar.
• Experience in the refreshments or contract management industry preferred. 
• Five years sales or operations experience required, hospitality and/or foodservice strongly preferred. 
• Results oriented and flexible; takes action as soon as need arises and can demonstrate positive results; steadily follows through on tasks; able to find a balance between the business requirements and meeting client requests; absorbs new information quickly and translates key points into positive outcomes.
• Has a passion for sales and is skilled in needed areas; good at visualizing how to meet customer needs and package the offerings that best meet their requirements. Demonstrated ability to engage and sell proactively, gaining buy-in, respect, trust, and accountability to achieve goals
• High energy level; has demonstrated resilience, endurance and persistence throughout career.
• Can-do attitude; stays positive, even in the face of adversity; sets right tone for others.  Collaborative in work style with others both inside and outside organization; respectful of what others can contribute.
• Places high importance on building and maintaining trust; has a long-range perspective with relationship development; believes in and routinely practices direct and honest communication; actively shares information openly with those who need to know; seeks collaborative resolution of issues; seeks others’ points of view and encourages independent thought; listens well.
• Personal values align with the company’s values and culture; treats people with respect and consistency; trustworthy; highly ethical; appreciates and engages in creativity and forward thinking; takes long-range view.
• Strong proficiency with electronic communication, Microsoft Office Suite, and related systems used in the industry.

WHAT YOU'LL ENJOY

 We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 
 
 • Full-time team members are eligible for medical, dental and vision insurance, life insurance