Senior Director - Resiliency, Observability, and Property Infra Modernization

JOB SUMMARY

We are seeking a visionary and experienced Senior Director to lead three critical areas of one of the largest technology transformation in the hospitality industry.  These areas include:

1.    Maturing application & Infrastructure observability platform capabilities 
2.    Strategy and migration of hotel technologies (apps and infra.) to cloud
3.    Resiliency and recoverability (DR) of technology workloads 

The ideal candidate will have a strong background in modern cloud based infrastructure engineering, observability best practices, and a proven track record of leadership in a fast-paced and dynamic environment.  This role is for a technical leader with engineering background and a proven track record of delivering cross functional technology initiatives in complex global Fortune 500  organizations.   
 

CANDIDATE PROFILE

Required:
•    Bachelor's degree in engineering or computer science
•    10+ years of experience in information technology with hands-on technical/engineering roles, including:

o    3+ years of experience with managing observability solutions using tools like Dynatrace, Grail, Splunk Cloud, Cribl, etc.
o    5+ years of experience in AWS, Azure, and Alibaba Cloud platforms' log ingestion solutions.
o    3+ years in cloud migrations
o    5+ years in modern disaster recovery solutions
o    Deep understanding of AWS services, architecture, and best practices.

•    3+ years of technology leadership experience where you served as a technical product owner or program manager:

o    Experience driving a product from the concept phase through maturity.
o    Experience in building product and solution strategy in a matrix environment
o    Ability to influence, lead, and deliver multiple matrix teams in a complex environment
o    Experience in researching emerging technologies, trends, standards, and products.

•    Strong knowledge of emerging tools, software, applications, and AI solutions for achieving best-in-class IT technology across the enterprise.
•    Experience in establishing and implementing observability best practices to standardize, monitor, and control usage/performance of solutions.
•    Excellent verbal and written communication skills for a wide range of audiences, including executives, business stakeholders, and IT teams.
•    Ability to create constructive relationships, influence, and communicate (to product team, engineering management, and non-technical staff)
•    Strong problem-solving skills and the ability to think strategically about migration challenges.
•    Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams.
•    Proven track record of successfully leading and developing high-performing teams.


Preferred:
•    Required experience, plus:

o    Experience in Dynatrace, Grail, or another observability platforms including dashboards, reports, and alerts.
o    Experience in integrating observability tools with other IT Operations solutions such as Harness, ReadyAPI, ServiceNow, and BigPanda.
o    Consulting or transformation experience is highly desirable
o    Delivery focused with experience in Kanban and/or Agile
o    Ability to adapt to a rapidly changing environment and manage multiple priorities.

KEY RESPONSIBILITIES:

Team Oversight:
•    Lead and Oversee: Supervise three technology teams, each focused on distinct domain areas.
•    Manage Workflows: Efficiently handle multiple requests and resolve impediments across all teams.
•    Develop Talent: Mentor and enhance the skills of each team member, fostering their professional growth.
•    Performance Management: Evaluate team performance and make strategic decisions on resource allocation and development needs.
•    Problem-Solving: Guide teams in tackling complex problems and devising effective solutions.
•    Opportunity Identification: Recognize and invest in growth opportunities for team members.
•    Talent Acquisition: Recruit and onboard new talent as needed to strengthen team capabilities.
•    Cultivate the Culture: Promote accountability, transparency, and continuous learning within the team.
•    Industry Awareness: Keep abreast of industry trends and emerging technologies relevant to key responsibilities.
•    Travel: Either local to Marriott International HQ or ability to travel to HQ as needed.


Deliver Results:
•    Strategic Planning: Develop and implement strategies to achieve organizational goals and objectives.
•    Performance Monitoring: Identify, track and analyze key performance indicators to ensure targets are met or exceeded.
•    Resource Man