Lead Director, Solution Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As the Lead Director, Solution Management, you will be responsible for leading efforts to partner with key leaders throughout the organization to deliver best-in-class solutions for our internal and external customers. This role requires multi-disciplinary leadership experience, driving integrated decision making across product, sales, underwriting, technical product development, and operational teams.

This role supports the Connected PBM Ecosystem — a multi-workstream program integrating people, process, and technology to optimize enterprise value. This is truly a unique role offering exposure to each aspect of the PBM.

You will leverage deep PBM client and business acumen to guide the development & maintenance of solutions.  This role requires strong communication and influencing skills and the ability to align with strategic partners throughout the business to support our most complex clients.

Key Responsibilities

Initiative Leadership & Execution:

• Act as the Solution Owner of a complex, matrixed workstream partnering closely with cross-functional leaders and serving as a leader of the supporting cross-functional business and DDAT team.
• Guide the design, build, and launch of the workstream features and supporting API, ensuring alignment with PBM business needs and client expectations.
• Serve as a primary business voice in shaping requirements, prioritizing features, and driving delivery timelines.
• Foster collaboration among business, technology, product, and process engineering teams.

Business & Client Acumen:

• Bring deep understanding of PBM processes, client events, and the operational realities of the PBM business.
• Anticipate and address client strategy, pricing strategy, regulatory, and compliance requirements throughout the development lifecycle.

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Operational Excellence & Future Ownership:

• Establish processes and performance metrics to ensure the workstream delivers on its intended value
• Develop and maintain documentation, governance, and change management plans to support sustainable adoption
• Guide maintenance, future enhancements, roadmap planning, and integration of evolving PBM business strategy and technology needs

• Own ongoing stakeholder engagement, issue resolution, budget management and performance monitoring
• Clear bias for action to iterate and deliver value while aligning to the north star vision
• Bring a consultative perspective and recommendations to department leaders with an eye toward how digital transformations may require them to adjust their business models
• Enable data-led decision making by leveraging existing data, creating new metrics where necessary and ensuring we activate the data to inform and serve our customers and business

Required Qualifications

• 10+ years of work experience
• 7+ years of experience in PBM field, with strong exposure to pricing or business operations processes
• Experience leading complex, cross-functional initiatives from concept to sustained operation
• Demonstrated experience in translating business needs into technology solutions and operational processes
• Experience communicating and collaborating with stakeholders, including executive interactions
• Experience leading with Objective and Key Results (OKRs) to drive outcomes
• Ability to travel up to 20% of time

Preferred Qualifications

• Experience with application product ownership, agile delivery, and API-based system design

Education

• Bachelor’s degree required

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
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