Project Manager / Lead Restoration Technician

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Tuition assistance

Project Manager - Lead Restoration/Mitigation Technician

Job Description 12.01.24 

PuroClean Emergency Restoration seeks experienced Project Managers, Lead Restoration Technicians & helpers to join our team in Linthicum Heights & Hunt Valley, MD.  Normal work hours are Monday-Friday 7:30-4/5pm with a mandatory on call rotation.  We offer a comprehensive benefits package to all full-time employees after a 90-day trial period. 

Responsibilities include, but are not limited to:
·        Scoping & executing Mitigation Projects – of water, fire, mold, biohazard in homes and commercial buildings.  Specialty cleaning & deodorization.·        Business Process adherence and SLA (Service Level Agreement) Compliance ·        Projection documentation and photographing throughout mitigation process·        Proficiency in the use of chosen software systems.·        Demolition, Cleaning, Contents cleaning and pack out·        Possibly some light construction including board ups

Desired Qualifications: 
·        Ideally a minimum of 2 years’ experience working in the restoration mitigation industry or other relevant experience·        IICRC Restoration Industry Certification in Water Restoration, ASD - Advanced Structural Drying, Fire & Smoke Restoration, Mold & Biohazard Remediation, Carpet Cleaning. ·        Committed to being “World Class”·        Energetic, reliable and positive team member who is willing to learn new skills and have a “can do” attitude ·        Strong customer service skills.  Able to interact directly with customers, insurance adjusters, referral sources and provide exceptional customer service ·        Ability to navigate through smartphone/tablet and use the software that is critical to our business.·        Ability to work overtime in response to emergency situations after normal business hours·        Ability to lift 50lbs·        Ability to perform labor intensive work – at times in PPE, in unsanitary/dirty conditions ·        Should have a valid driver’s license, pass a background check and drug screening·        Relevant experience would be military, restoration, emergency response, construction·        Be a leader and an awesome team player·        Be a starter and a finisher·        Customer Project Execution and/or Initial Job Scoping;o   Ensure all proper paperwork is signed BEFORE work beginso   Oversee world class execution of jobs by proper and thorough documentationo   Create job sketches, photos via Company Cam, EnCircle, drying logs via MICA/Mitigate o   Skills in using DASH for job managemento   Oversight of repeatable business processes o   Make sure jobsites are left clean and orderly before departureo   Review all job paperwork is accurate and complete before departure; scope sheets by room, moisture logs, psychometric logs, EQ responsibility form, EQ inventory/tracking sheet, ESEo   Ensure two-way communication with other PER personnel on job status before departure from job site o   Success = having clients complete our Certificate of Satisfaction or Excellent Service Endorsement, collect Selfies and Online 5-Star Reviews o   *See attached for job process and requirements accountability form. Needs to be completed and reviewed daily. 

Professional and Personal Development; 
·        Be 100% reliable and dependable·        Show up each day with a positive attitude and ready to work·        Relentlessly continue professional development of Puroclean specific skills and expertise·        Relentlessly continue personal development of leadership goals ·        Take a lead role in writing, scheduling, and executing a personal and professional skills development plan.  More specifically:o   Schedule and complete the Puroclean Online training Academy course work (within your 1st 30 days)o   Schedule and complete IRCRC Certification Training Courses (within your 1st 6-24 months)§  WRT:  Water Damage Restoration Technician§  ASD:  Applied Structural Drying Technician§  FSRT:  Fire and Smoke Restoration Technician§  AMRT: Applied Microbial Remediation Technician§  TCST: Trauma & Crime Scene technician§  CCT: Carpet Cleaning Technician§  RCT: Rug Cleaning Technician§  RRT: Carpet Repair and Reinstallation Technician§  OCT: Odor Control Technician§  UFT: Upholstery & Fabric Technician§  SMT: Stone, Masonry & Ceramic Tile Cleaning Techniciano    Choose Schedule & Complete Master Tracks (Year 3)§  JWR: Journeyman Water Restorer§  JSR: Journeyman Fire & Smoke Restorer§  JTC: Journeyman Textile Cleaner

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