Sr. Manager, Infrastructure Governance

<p><b><span>Why Patients Need You</span></b></p><p><span><span>All over the world, Pfizer colleagues work together to positively </span><span>impact</span><span> health for everyone, everywhere. Our colleagues </span><span>have the opportunity to</span><span> grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and </span><span>have the ability to</span><span> </span><span>impact</span><span> health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patients' Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.</span></span></p><p></p><p><b><span>What You Will Achieve</span></b></p><p><span><span>The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We ensure </span><span>optimal</span><span> performance of the networks, cloud and </span><span>on-premise</span><span> services that power Pfizer's business processes. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection, </span><span>identifying</span><span> potential issues with our </span><span>services</span><span> and intervening before they disrupt our business. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.</span></span></p><p></p><p><b><span>ROLE SUMMARY</span></b></p><p><span><span>The </span><span>Sr. Manager, </span>Infrastructure Governance<span> will lead efforts to </span><span>establish</span><span> and evolve governance practices across our </span><span>infrastructure environment. </span><span>You</span><span> will </span><span>be responsible for</span><span> </span><span>identifying</span><span> and</span><span> </span><span>integrating industry benchmarks to drive excellence i</span><span>n infras</span><span>tructure </span><span>services. </span></span></p><p><span><span>This position requires a forward-thinking professional who can drive strategic and tactical efforts ensuring our</span></span><span><span> infrastructure ecosystem aligns with leading </span><span>best practices</span><span> and regulatory requirements</span><span>.</span><span> </span><span>You </span><span>will collaborate with cross-functional teams to continuously improve quality, performance, resilience, and user experience.</span></span></p><p></p><p><b><span>ROLE RESPONSIBILITIES</span></b></p><ul><li><p><span><span>Develop and </span><span>maintain</span><span> governance frameworks and infrastructure standards that align with business </span><span>objectives</span><span> and industry best practices.</span></span></p></li></ul><ul><li><p><span><span>Identify</span><span> and apply relevant industry benchmarks to drive continuous improvement in service performance and quality.</span></span></p></li></ul><ul><li><p><span><span>Ensure infrastructure services adhere to applicable regulatory requirements, including SOX, </span><span>GxP</span><span>, and related compliance standards.</span></span></p></li></ul><ul><li><p><span><span>Collaborate with Risk Management to implement and test controls and drive audit readiness and response efforts.</span></span></p></li></ul><ul><li><p><span><span>Maintain awareness of key business events and critical processing windows to ensure operational alignment and readiness.</span></span></p></li></ul><ul><li><p><span><span>Sustain a continuous state of audit readiness by proactively </span><span>identifying</span><span> compliance gaps and </span><span>risks and</span><span> driving mitigation with relevant teams.</span></span></p></li></ul><ul><li><p><span><span>Oversee infrastructure change processes with an emphasis on minimizing business impact, managing risk, and ensuring service continuity.</span></span></p></li></ul><ul><li><p><span><span>Define success criteria and thresholds for change performance; track outcomes and lead root cause analysis where needed.</span></span></p></li></ul><ul><li><p><span><span>Conduct structured risk assessments to evaluate and address <span>infrastructure-related</span> risks proactively.</span></span></p></li></ul><ul><li><p><span><span>Establish and </span><span>monitor</span><span> key performance indicators (KPIs) and </span><span>objectives</span><span> and key results related to governance maturity and service quality.</span></span></p></li></ul><ul><li><p><span><span>Utilize internal metrics and external benchmarks to inform and prioritize data-driven improvement initiatives.</span></span></p></li></ul><ul><li><p><span><span>Continuously evaluate and enhance governance processes to improve