Customer Service - Technical Support

Location: Onsite in Urbandale, IA or Remote

Summary:
Responsible for supporting external and internal customers with technical support, including diagnostic capabilities, product, and mechanical application for AEP products.

Duties:
• Accurately address all inquiries from a variety of customers in a timely and professional manner.
• Advise management on product development issues that arise from product problems identified through technical support calls with customers.
• Monitor product application descriptions for accuracy.
• Inspect returned parts and address product defects or deficiencies with the appropriate groups.
• Do research for the Engineering group.
• Capture and channel information to provide the product, purchasing and quality control teams feedback about products based on interaction with customers and field personnel.
• Deal directly with customers via telephone and email to provide sales and technical support to retail customers, dealers and distributors.
• Review Distributor catalogs to keep current with changing products.
• Occasionally attend trade shows and industry events to support company product lines.
• Other duties as assigned.

Education and Qualifications:
High school diploma or general education degree (GED)
College degree preferred.
Knowledge of the Power Sports, Rotating Electrical or Outdoor Power Equipment Industry, including major distributors, competitors, products, and applications.
Ideal candidate has 3 years of experience in Powersports Industry doing Customer Service or Sales

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods.

Working Conditions:
Heated and air-conditioned office