Client Experience Operations Lead

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

Zeta Global is looking for an experienced and proactive Client Experience Operations Lead to support the delivery of media dashboards and audience creation (1PD and pixel) across multiple client accounts. This role requires strong project coordination skills, attention to detail, organization, a deep understanding of digital media performance, and hands-on familiarity with tagging and pixel tracking technologies. You’ll work closely with Strategic Directors, analytics teams, and operations to ensure that tracking infrastructure is in place to provide accurate, actionable media insights across diverse verticals.  Our main job function is to project manage various deliverables for our agency clients. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote. 

Key Responsibilities: 

Multi-Account Project Management 

• Support the Program Director on end-to-end project execution for media dashboard builds and enhancements across a portfolio of client accounts.
• Develop and maintain timelines, deliverables, and status documentation across multiple workstreams simultaneously.
• Serve as the primary point of contact between internal teams (media, analytics, ops and sales) and clients for tracking- and dashboard-related deliverables.
• Anticipate and manage resource constraints and shifting client priorities in a fast-paced setting 

Media Attribution & Tracking Oversight 

• Collaborate with the ops and analytics teams to ensure proper tagging and tracking is in place to execute projects
• Oversee the implementation and validation of pixels/tags across media platforms and client web properties using tools like Google Tag Manager or Adobe 
• Coordinate with third-party vendors/agencies (e.g., Meta, DV360, TikTok, Campaign Manager 360) to ensure accurate data flows and media tracking. 

Dashboard Planning & Execution 

• Translate client reporting needs into data requirements and dashboard specifications.
• Potentially work with BI or data visualization teams to build or customize dashboards in tools such as Looker, Datorama, Tableau, or Power BI.
• Maintain QA processes to ensure data integrity and proper attribution across channels (paid search, paid social, display, video, programmatic, etc.).
• Manage versioning and enhancements as campaign needs evolve. 

Stakeholder Communication 

• Facilitate client communications for project milestones, data readiness, and dashboard walkthroughs.
• Document tagging requirements and dashboard logic for cross-functional transparency.
• Quarterback the internal communication between the teams (sales, data cloud, analytics, ops) to ensure projects are completed on time  

Qualifications: 

• Bachelor’s degree in Marketing, Business, Communications, or Data/Analytics-related field; project management certification (e.g., PMP, Agile) is a plus.
• 3–5 years of project management experience, with at least 2 years in a marketing/advertising agency environment.
• Understanding of digital media channels (SEM, display, social, programmatic, video) and attribution mechanics.