Vice President/General Manager - Employee Financial Solutions

ADP is hiring a Vice President/General Manager (Payments) within our Employee Financial Solutions organization.

 

In this role as the VP/GM, you will lead initiatives with broad organizational impact on multiple levels accountable for sales growth, margin improvements, product satisfaction, client retention and operational efficiencies.

 

This role has primary P&L responsibility for Wisely and Payments Solutions.  Responsible for establishing strategy and meeting profitability and growth objectives established for the business. Manages business cycles and resources needed to ensure successful delivery within Smart Compliance Solutions.

 

This highly visible role is responsible for all activities relating to the creation and accomplishment of financial plans and objectives, operating plan initiatives, client experience, associate engagement, associate retention, and talent development. Works closely with sales leadership in growing the Wisely and Payments Solution business, as well as partnering with the Corporate Treasury, Finance and Compliance organizations to ensure delivery on ADP goals.  You will direct the identification, analysis, and execution of key initiatives to drive our new direct to consumer business – Employee Financial Solutions.

 

In this position as the Vice President/General Manager, you will have other key responsibilities include ensuring the business meets or exceeds targets for operational and financial metrics including total active cardholders, revenue/card, card life, spend mix, and cardholder NPS, among other. You will hire, develop and retain talent at all levels of the organization and partner with senior leadership across ADP to resolve issues and create a productive growth environment across all ADP business units.

 

                                                    Ready to #MakeYourMark? Apply now!

 

WHAT YOU’LL DO: Responsibilities

 

Provides leadership to achieve Financial Excellence initiatives in the business as measured by 1) Revenue; 2) Sales; 3) Net Operating Income (NOI); 4) Client Retention; and 5) NPS. Defines and measures HR & Service delivery resources. Ensures that the business meets or exceeds the state financial goals each fiscal year.

• Manages $400+ million portfolio revenue plan; 5-10 direct reports with ~100 indirects.
• Responds to internal and external requests for financial, client service, and other reporting requirements.
• Develops and maintains a sound portfolio plan of business organization. Ongoing management of resources to ensure accomplishment of profitability and business goals defined in the plans.
• Analyzes operating results of the market/region versus approved plans and objectives and takes adequate steps to correct shortfalls in performance.
• Provides leadership to achieve operational excellence initiatives in the portfolio by meeting or exceeding established metrics
• Responsible for Client Experience and Engagement
• NPS focus and goal attainment on full Employee Financial Solutions products
• Oversee the Payments Solutions and acquisition, engagement, and retention of Wisely Account/Card holders

 TO SUCCEED IN THIS ROLE: Requirements

• This is a hybrid role (3 days in the office minimum with 2 days at home). Candidates will sit in one of the listed locations and should have a proven track record of managing teams in a virtual and in-office setting.
• 15+ years' experience in a related management capacity in a high-performance service environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results. In addition, the associate should have a working knowledge of industry-leading practices in the disciplines of Human Capital Management. (Payroll, Human Resources, Fintech, Time, Benefits, Recruiting, and Talent Management).
• At least 10+ years of Management experience in matrix management and oversight of a highly professional or organization.
• Deep knowledge of the payments industry, especially pay cards, GPR cards, etc. is preferred 
• Experience with consumer products, especially in the payments/fintech industries preferred
• Proven track record of supp