FS Insurance Management Consultant - Experienced Associate

Industry/Sector

Insurance

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

Those in customer service at PwC will specialise in improving customer service operations and enhancing customer experiences. You will work closely with clients to analyse customer service processes, identify pain points, and develop strategies to optimise service delivery, increase customer satisfaction, and drive loyalty. Working in this area, you will provide guidance on implementing customer service technologies, designing service models, and developing customer-centric service cultures.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

As part of the Operations Consulting - Customer Service team you contribute to the delivery of financial effectiveness strategies for global, financial service clients. As an Associate you focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You actively participate in client discussions and meetings, communicate a broad range of consulting services, and manage engagements.

Responsibilities
- Contribute to the delivery of financial effectiveness strategies
- Actively participate in client discussions and meetings
- Communicate a broad range of consulting services
- Manage engagements and prepare accurate documents
- Contribute to client engagement and project tasks
- Develop skills and knowledge to deliver quality work
- Build meaningful client connections
- Adapt to changing client needs and project requirements

What You Must Have
- Bachelor's Degree
- 1 year of experience

What Sets You Apart
- Knowledge of transaction lifecycles in various sectors
- Understanding financial operations and statutory reporting
- Utilizing tools for financial effectiveness strategies
- Participating in client discussions and meetings
- Communicating consulting services and managing engagements
- Preparing accurate documents using Microsoft Office
- Creating a positive team environment
- Monitoring workloads and providing feedback
- Developing and presenting strategy discussions

Travel Requirements

Up to 60%

Job Posting End Date

December 16, 2025

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance