Clinical Support Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Technical Sales - MedTech (Commission)

Job Category:

Professional

All Job Posting Locations:

Diegem, Flemish Brabant, Belgium

Job Description:

‘Caring for the world, one person at a time’... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.
Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

 

J&J MedTech Electrophysiology

We are the world leader in the $2.5 billion worldwide electrophysiology market, in an enviable position of being one of the fastest growing businesses within the Johnson & Johnson Family of Companies. J&J MedTech Electrophysiology helps treat heart arrhythmias, including Atrial Fibrillation, which affect lives of millions and are among the major causes of stroke. We improve thousands of patient’s lives every day.

 

We are privileged to work with the most prominent physicians around the world and create innovative products and services that will shape the future of electrophysiology. We are the market leader and we continue to win with the double-digit growth for the past 7 years.

 

The Clinical Support Specialist (CSS) – Flanders region, will be working in close collaboration with the Clinical Team Lead and the Account Manager and will oversee the clinical and commercial development of his/her territory.

 

Clinical Support to customers during procedures performed with J&J MedTech Electrophysiology (EP) product:

• Focus on customer "product training" to achieve account (technology) independence on J&J EP products within agreed time frames

• Increase J&J EP product penetration in the accounts

• Optimize practitioner efficiency through optimal product usage

• Develop his/her EP knowledge from a clinical and technical perspective, and can converse at a professional level with physicians.

 

Play an active role, in collaboration with the Clinical Team Lead and Account Manager, in the introduction of new technologies to the accounts in his/her territory:

• Clinical presentations of the technology

• Set up and execute product training program for the accounts

• Active clinical support during the initial cases and follow-up

• Training/coaching on product usage with the goal of getting the customer independent on product usage

• Regular follow-up with accounts post product introduction

• Base technology adoption

 

Working in a close relationship with the Account Manager, to effectively implement the sales strategy for the territory and ensure that sales objectives are met in a precise and competent manner:

• Identify customer needs and position J&J EP products to match them

• Transfer sales leads to the Account Manager

• Keep the Account Manger informed on account specific strategies by the competition.

• Actively give input in the account plans for specific account

• Define precisely the customer needs, his development projects, and understand his drivers.

• Be proactive in providing feedback on market trends, new product adoption, and competition

Qualifications

• Scientific background (Engineer preferred)

• Track record on customer manage