Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Scrum Master Sr., within PNC's Retail Technology Group, you will be based at one of our IT Hubs; Cleveland, Ohio, Pittsburgh, Pennsylvania, Birmingham, Alabama, Dallas, Texas, Denver, Colorado or Phoenix, Arizona.

Qualifications:
• Certified Scrum Master (CSM)
• Experience with Agile Methodologies: Proven experience in leading and coaching teams using Scrum and other Agile frameworks.
• Strong Facilitation Skills: The ability to lead and guide effective Agile ceremonies and discussions.
• Excellent Communication and Interpersonal Skills: The ability to effectively communicate with team members, stakeholders, and management.
• Problem-Solving and Conflict Resolution: The ability to identify and resolve impediments and conflicts within the team.
• Leadership and Mentoring: The ability to guide, coach, and mentor team members and other Scrum Masters.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Draws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices.
• Ensures team adherence to Agile principles. Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework. May provide guidance to less experienced Scrum Masters.
• Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity and while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.
• Takes a broader perspective to provide solutions to complex challenges. Serves as a filter to remove impediments to progress identified by the team(s). Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities.
• Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Agile Framework, Agile Methodology, Customer Solutions, Enterprise Agile, Information Management, Organizational Analysis, Product Development, Product Lifecycle Management (PLM), Program Administration, Scaled Agile Framework (SAFe), Scaling Agile, Scrum, Software Testing

Competencies

Agile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation