Retailer On-Site Program Account Manager

 

Retailer On-Site Program Account Manager – Retailer's Office in NYC and Remote Working

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Retailer On-Site Program Account Manager to join our Softlines team in the Retailer's office in NYC and remote working. This is a fantastic opportunity to grow a versatile career.

Intertek's Softlines Testing services enable retailers, brands and manufacturers of textiles, apparel, fashion accessories, footwear and home textiles to ensure the safety and quality of their products. Intertek performs softlines testing on items ranging from fabric samples to finished products, including apparel and footwear for children and adults (pajamas, sweaters, jeans, outerwear) and home furnishings (bedding, curtains, furniture fabric, rugs). We help ensure our customers meet consumer demand for high quality, minimize reputational risk, reduce environmental impacts and protect the interests of retailers, brands, textile manufacturers and consumer safety. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Retailer On-Site Program Account Manager is responsible for providing QA Testing, Inspection and Technical support to Retailer, by ensuring that day-to-day client requests, problems, issues and complaints are handled efficiently and professionally. Provide program administration and effective communication between Retailer and the Intertek Global Network at the site of the Retailer. Candidate requires textile product integrity experience. This position will travel at least 50% of the time to the Retailer's office in NYC. 

Shift/Schedule: The position is a full-time position working three days at the Retailer's office in New York City and the remaining days will be working remotely.  

Salary & Benefits Information

The base wage or salary range for this position is $70,000 - $74,000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.  

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. 

What you’ll do:

• Responsible for effective communication and follow through between Retailer and Intertek.
• Monitor and work with Intertek offices worldwide to ensure that all Retailer Apparel testing needs, and procedures are met. 
• Ensure laboratories are performing testing in accordance with Retailer’ specified test methods and test protocols, including turn time requirements and reporting procedures.
• Continually monitor lab turn times and monitor test volume on Retailer programs. 
• Coordinate global correlation programs between Retailer and Intertek laboratories. Responsible for issue resolution on correlation issues as they arise.
• Assist Retailer managers in developing and updating specifications and procedures for new and existing products.   
• Keep current on all regulatory, safety, and quality performance requirements and communicate relevant information to Retailer. 
• Assist Retailer on projects and assignments, such as systems updates and product & material development procedures.  Assist in the training of Retailer’ employees on such documents.  Assist Retailer on technical and safety presentations when needed. 
• Coordinates and attends Retailer’ seasonal product line reviews and participates in product development meetings to identify potential issues and contribute technical recommendations as requested.
• Provides technical assistance to assist and resolving technical issues
• Track test/audit/inspection results as requested by Retailer including filing distribution, processing, and follow-up
• Maintaining and updating internal work instruction on a regular basis when client program updates are made. Informing and educating global lab teams with related updates.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties. 

Minimum Requirements & Qualifications: