IT Systems Engineer 2

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date.

Weekly Work Hours

40

Compensation Range

Staff Range N07

Salary Minimum

$77,200.00 Annually

FLSA

United States of America (Exempt)

Position Type

Staff

Job Summary

The role of an IT Systems Engineer II is crucial within Dallas College IT structure. These professionals are responsible for designing, implementing, maintaining, and supporting the organization's IT infrastructure, ensuring its reliability, security, and efficiency. Their primary focus is on ensuring that the organization's IT systems, including classroom technology and audio-visual systems, are reliable, secure, and aligned with business objectives. Following is a breakdown of their key responsibilities:

Required Knowledge, Skills and Abilities

Design and Implementation:

• Enhance the design and implementation of advanced IT systems and infrastructure solutions based on complex business requirements, including administrative technology, classroom technology, asset management, and audio-visual systems.

• Proficiently install, configure, and deploy sophisticated hardware and software components such as high-capacity storage systems, advanced networking devices, and enterprise-level operating systems, laptops, and various specialized hardware.

Maintenance and Support:

• Proficiently identify, troubleshoot, and resolve intricate issues with minimal oversight, leveraging experience and advanced diagnostic tools.

• Execute comprehensive maintenance tasks to ensure optimal reliability, security, and performance of IT systems, including administrative and classroom technology, and audio-visual systems.

• Efficiently troubleshoot and resolve complex hardware, software, and network issues in a timely manner, ensuring minimal downtime.

• Monitor system performance and capacity at an intermediate level, making strategic recommendations for improvements and future growth.

Security:

• Promote security measures to protect IT systems, including administrative & classroom technology, and audio-visual systems from cyber threats and unauthorized access.

• Maintain compliance with security policies and regulations.

Documentation:

• Enhance and maintain documentation such as system configurations, procedures, and user guides for IT systems, including administrative & classroom technology, asset management and audio-visual systems.

• Review and improve records of system configurations, changes, and maintenance activities.

Collaboration:

• Collaborate across the organization to understand requirements, configuration, and testing of IT solutions, including administrative & classroom technology, asset management and audio-visual systems.

• Provide technical guidance and support to other IT staff and end-users.

• Experience working in Agile, Lean environments.

Research and Evaluation:

• Research new technologies and solutions to improve IT infrastructure and operations, including administrative & classroom technology, asset management and audio-visual systems.

• Review hardware and software products to determine their suitability for the organization's needs.

• Technical competency in the design and architecture of classroom technology and audio-visual systems.

• Strong problem-solving and troubleshooting skills.

• Excellent analytical and problem-solving skills.

• Self-motivated with the ability to manage and prioritize tasks based on changing business needs.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made for individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Bachelor's degree OR 8 years equivalent of experience in a related field. An equivalent combination of education and experience is acceptable.

• CompTIA A+ or CAPM certifications are preferred.

• Demonstrated experience in a similar role – developing and implementing business processes in Workday.

• Official transcripts required.

• Current and valid Texas driver’s license.

• Work hours may extend beyond the regular, Monday-Friday, 8:00 a.m.-5:00 p m. workday, including weekends and holidays to provide immediate support due to system failures on a 24/7 basis. Will participate in an on-call rotation.

• Abi