We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

The hotel night auditor is responsible for executing all property service, operational, and business functions during the overnight hours. This individual serves as the main point of contact for guests during the 11pm-7am time frame to ensure an exceptional personalized service delivery in accordance with property, company, and brand guidelines.

What you have  

• High school diploma, equivalent, or higher 

• 1-2 years of experience in hospitality, preferably with front desk 

• Ability to take initiative and work independently with minimal direction 

• Experience in hotel reservation systems 

• Ability to use technology, e.g., computers, iPads, and tablets 

• Experience handling tasks and processes that require maintaining high confidentiality 

• Ability to work collaboratively on a team, and with other departments within the hotel 

• Excellent communication skills, both verbal and written 

• Strong customer service skills 

• A sense of ownership in everything that you do 

 

What you’ll do  

• Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier’s’ reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues 

• Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business 

• Interact with guests in person and over the phone with exceptional and personalized customer service 

• Process mobile arrivals by assigning and escorting guests to room, producing room keys,  and assisting with luggage 

• Respond to and resolve all guest inquiries using appropriate empowerment guidelines 

• Collect and verify methods of payment, as well as assist with any guest billing inquiries and concerns 

• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers 

• Follow all specified procedures to  reconcile cashiers reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts. 

• Report any suspicious activities or unusual items in hotel rooms and common areas to hotel leadership and/or loss prevention team 

• Other necessary duties as reasonably assigned by manager 

 

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.